Search producing way too many results

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lorelei
Jr. Propeller Head
Posts: 2
Joined: Tue Jun 26, 2007 2:16 pm
Location: Seattle

Search producing way too many results

Post by lorelei »

Hi,

I'm using Flare 2.5. We generate WebHelp with Search enabled. When a user searches on certain keywords, Search yeilds up over 50 results, many of them redundant. It seems like Search is looking into the topic and showing it each time the keyword appears in the topic. (Just in the text, not necessarily as an Index keyword.) Any ideas on how to narrow down Search results?

Thank you

Lorelei
Richard Ferrell
Propellus Maximus
Posts: 840
Joined: Mon May 01, 2006 10:11 am
Location: Inside California

Re: Search producing way too many results

Post by Richard Ferrell »

The search is ranked, according to where the result is located in your topic, It gets more weight if it in the titile, or a h1-to h6 then in he body,

You can use search filters if you want your user to be able to only search a small subset of your topics.
Richard Ferrell

Certified Madcap Trainer
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lorelei
Jr. Propeller Head
Posts: 2
Joined: Tue Jun 26, 2007 2:16 pm
Location: Seattle

Re: Search producing way too many results

Post by lorelei »

Thanks, I will definitely check out the Search filters feature. Just curious--will that prevent the same topic from appearing multiple times in a user search?

Thanks,

Lorelei
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