Help not displaying correctly on XP SP3

[twmarcb]

I have a customer who, after loading SP3 on a XP Professional machine, cannot use the Index or Search tab in our Help system. I don't think this is a Flare issue, but has anyone else run into this? Is there anything on my end I can do to make it work or is there a workaround I can give the customer so that he can use the the tabs correctly?

[LTinker68]

See if this KB article helps --> http://kb.madcapsoftware.com/default_CSH.htm#OUTH1003F

[Pete Lees]

Hi,

It would be worth having the customer ensure that the file %windir%\system32\itircl.dll is correctly registered, as this is the DLL that handles the index and full-text search functionality in all HTML Help files on the computer. The command to enter at the command prompt is:

Code: Select all

regsvr32 %windir%\system32\itircl.dll

Alternatively, you could just have the customer run MJ's Help Diagnostics, which is available from here:

http://helpware.net/downloads/index.htm#MJs

The itcc.dll file that is mentioned in the Flare Knowledge Base article is used at compile time (not run time) to assemble the full-text search data for a help file. So, if this DLL is unregistered when the help file is compiled, the search functionality will not work in that help file — regardless of the computer on which the help file is subsequently opened.

Pete