Blank Content Pane

This forum is for all Flare issues related to the HTML5, WebHelp, WebHelp Plus, and Adobe Air Targets
Post Reply
yanick_leclerc
Jr. Propeller Head
Posts: 8
Joined: Mon Dec 17, 2007 12:35 pm

Blank Content Pane

Post by yanick_leclerc »

Using "http://my_server/my_help_CSH.htm#1", where "#1" is the alias for "my_topic", the content pane appears blank in IE 6. "Blank.htm" is loaded in the content pane, not "http://404".

Can anyone help?
SG
Propeller Head
Posts: 31
Joined: Fri Feb 03, 2006 9:48 am

Re: Blank Content Pane

Post by SG »

This might help:

I was working on a project and had a blank content pane appear--Make sure that the path to your Project_CSH.htm file is correct. Also make sure that this file is in the same directory as the files Flare uses when it loads your project. This solved my problem

SG
yanick_leclerc
Jr. Propeller Head
Posts: 8
Joined: Mon Dec 17, 2007 12:35 pm

Re: Blank Content Pane

Post by yanick_leclerc »

I'm OK on both counts. The path is correct to the CSH file, and the CSH file is in the folder right above the "Content" folder where it should be.

This project is a RoboHelp conversion that will be posted to a UNIX box where sentence case matters. Flare doesn't have a "Convert all Files to Lower-Case" feature like good-old RoboHelp had (sigh), so I had to manually rename all of the topics. I think this is where my problems began because Flare keeps forcing the default topic that I made lower-case back to upper-case on the "Target > Basic" tab. I also discovered some black-box magic (thank God for this message board) wherein what would otherwise be invisible text in my "Project Organizer > Advanced" Alias file suddenly appears when I right click the Alias file and select "Open With > Internal Text Editor". So I'm assuming there's more black-box magic in Flare land causing my current woes.
LTinker68
Master Propellus Maximus
Posts: 7247
Joined: Thu Feb 16, 2006 9:38 pm

Re: Blank Content Pane

Post by LTinker68 »

yanick_leclerc wrote:Using "http://my_server/my_help_CSH.htm#1", where "#1" is the alias for "my_topic", the content pane appears blank in IE 6. "Blank.htm" is loaded in the content pane, not "http://404".
Does it only happen in IE6? Does it happen in Firefox, too?

And does it happen if you try another topic, something with a topic ID other than 1?

And if you try making the CSH call to the URL instead of the topic ID, does it also come up blank?
Image

Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.
yanick_leclerc
Jr. Propeller Head
Posts: 8
Joined: Mon Dec 17, 2007 12:35 pm

Re: Blank Content Pane

Post by yanick_leclerc »

It works in Firefox, but our users are restricted to IE. Mozilla has different issues such as not converting backwards slashes (DOS) into forward slashes (www) so that the .css isn't correctly applied to topics that aren't in the root "Content" folder, but that's another story.

"Blank.htm" appears for all of the different topic IDs.

The topics appear if I call them directly instead of the CSH file, so "http://my_server/my_help_topic.htm" works. When I call using the topic ID, the address bar does change the number into a file name, so if I type "http://my_server/my_help_CSH.htm#1", my address bar converts it to "http://my_server/my_help_help_topic.htm|SkinName=My_Skin", but "Blank.htm" still shows up.
RamonS
Senior Propellus Maximus
Posts: 4293
Joined: Thu Feb 02, 2006 9:29 am
Location: The Electric City

Re: Blank Content Pane

Post by RamonS »

yanick_leclerc wrote:Mozilla has different issues such as not converting backwards slashes (DOS) into forward slashes (www) so that the .css isn't correctly applied to topics that aren't in the root "Content" folder, but that's another story.
The CSS is referenced using a URL path, either as fixed path or as relative path. In order to be compliant with XHTML the reference must use forward slashes. So if you have backslashes in there then your markup is wrong. How that translates in the end on the server side is not of the browser's concern.
Post Reply