Robin Skin: Expand All and Collapse All not working

This forum is for all Flare issues related to the HTML5, WebHelp, WebHelp Plus, and Adobe Air Targets

Robin Skin: Expand All and Collapse All not working

Postby BL_N on Wed Jul 16, 2008 1:17 pm

I am not certain if the skins being provided on the gallery page are supported by MadCap or not, and so far as I can see, there is no contact information for the developer of them, so I'm posting here.

The Robin skin is the one my client has selected for use in their help system and I've run into an issue with it that I cannot seem to correct: The 'expand all' and 'collapse all' buttons in the top header do not seem to work. I've tried everything I can think of to get them active. I have also tried to remove them and cannot seem to manage this as well.

I notice the search box at the top of the form is for the current page only (but this is not easily understandable!). Could it be these two actions are also for the main page? If so, how the heck can I DISABLE/REMOVE them?

Thanks for any help!
"I" before "E" except after "C" or when sounded as "A" as in 'neighbor' and 'weigh'.
User avatar
BL_N
Propeller Head
 
Posts: 68
Joined: Wed May 21, 2008 1:17 pm
Location: The Coffee Shop (yum!)

Re: Robin Skin: Expand All and Collapse All not working

Postby LTinker68 on Wed Jul 16, 2008 2:25 pm

I think the expand all and collapse all are for togglers and drop-down text and similar effects. If you're expecting them to be for the TOC, then I don't think that's their intention.

The search field in the toolbar is a "Quick Search" and is just for the currently-selected topic. The Search accordion button searches the entire help (all topics).

I don't include any of those icons in my toolbar. The Quick Search to me is, as you said, not intuitive that it's only for the current page, so I just leave it out. People expect a search to be for the entire site. And if the user wants to search on the current page, then the browser's own find feature will work, although you might want to include instructions on how to use it, for newbies who aren't familiar with the option. Likewise, the expand/collapse icons aren't intuitive either. I use togglers, and in pages where there are togglers, I have a "View all screenshots", for example, at the top of the page, and that does the same thing as the expand/collapse icons.

As for how to remove them... In the Project Organizer, double-click on the skin file, click on the WebHelp Toolbar tab, select "Enable Custom Layout", then move the icons you want from the right field to the left field. Just leave out the quick search and expand/collapse icons and any others that you don't want. You can also adjust the order that the icons appear in the toolbar, too.
Image

Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.
LTinker68
Master Propellus Maximus
 
Posts: 7245
Joined: Thu Feb 16, 2006 9:38 pm

Re: Robin Skin: Expand All and Collapse All not working

Postby BL_N on Thu Jul 17, 2008 4:48 am

Worked beautifully. Thank you. (For some reason, I thought I had custom layout enabled. Obviously, I need more coffee.)
"I" before "E" except after "C" or when sounded as "A" as in 'neighbor' and 'weigh'.
User avatar
BL_N
Propeller Head
 
Posts: 68
Joined: Wed May 21, 2008 1:17 pm
Location: The Coffee Shop (yum!)

Re: Robin Skin: Expand All and Collapse All not working

Postby Richard Ferrell on Thu Jul 17, 2008 6:17 am

The Expand all and collapse all are for Toggler in your topic See this knowledge base article

http://kb.madcapsoftware.com/Default_CSH.HTM#OUTW1005F
Richard Ferrell

Certified Madcap Trainer
Image
Richard Ferrell
Propellus Maximus
 
Posts: 837
Joined: Mon May 01, 2006 10:11 am
Location: Inside California

Re: Robin Skin: Expand All and Collapse All not working

Postby BL_N on Thu Jul 17, 2008 7:58 am

Yes, I have read up a bit more since the initial post. I like the functionality (and that of the current topic search), but the implementation is not intuitive; the assumption is that the expand and collapse functions apply to the TOC and the search is the 'same' as the full text one available from the navigation panel. Hovering over the icons doesn't indicate applicability to the current topic and while one can change that text, there's no real guarantee the user will pay attention to the hover statements... I'm uncertain how to indicate it (obviously placement doesn't do the trick, as I and quite a few here easily assumed incorrectly).

So, I removed them since confusing folks isn't the goal. (Ack. That reads much more brusque than intended.)

Related question -- why isn't there an 'expand all' and 'collapse all' function for the TOC? For that matter, why can't you force expansion of all topics on load? I know you can do so (somewhat) by setting the opening topic to a book (and thus, expand what's under it), but I'd think being able to expand all at whim (rather than click every dang book in the TOC) would be a bit of a given.

Hrm. Think I'll file an enhancement request for that one.

~wanders off muttering to herself~
"I" before "E" except after "C" or when sounded as "A" as in 'neighbor' and 'weigh'.
User avatar
BL_N
Propeller Head
 
Posts: 68
Joined: Wed May 21, 2008 1:17 pm
Location: The Coffee Shop (yum!)

Re: Robin Skin: Expand All and Collapse All not working

Postby Dave Lee on Fri Jul 18, 2008 6:12 am

BL_N wrote:So, I removed them since confusing folks isn't the goal. (Ack. That reads much more brusque than intended.)


I also removed the quick search from my WebHelp, it confuses people and isn't terribly useful even if you understand what it does!
Dave Lee
Master Propellus Maximus
 
Posts: 5743
Joined: Mon Mar 05, 2007 8:33 am
Location: UK

Re: Robin Skin: Expand All and Collapse All not working

Postby bbuchko on Fri Jul 25, 2008 7:22 am

I'm with BL_N. We need expand/collapse for the TOC (. Any of you MVP-types know if it's a feature Flare is planning? I'm gonna go file a feature request just in case, but it'd be cool to know anyway. :)
Bob Buchko
Technical Communicator
Corporate Trainer
Flare Noob
User avatar
bbuchko
Propeller Head
 
Posts: 59
Joined: Wed Jul 02, 2008 1:32 pm
Location: Raleigh, NC

Re: Robin Skin: Expand All and Collapse All not working

Postby BL_N on Fri Jul 25, 2008 7:25 am

So far as I'm aware, the enhancement request page is a "squeaky wheel" tool.... IOW - if you think it's a good idea, submit it as an enhancement request. Personally, I intend to submit bookmarks to these topics. Seems more efficient. :twisted:
"I" before "E" except after "C" or when sounded as "A" as in 'neighbor' and 'weigh'.
User avatar
BL_N
Propeller Head
 
Posts: 68
Joined: Wed May 21, 2008 1:17 pm
Location: The Coffee Shop (yum!)

Re: Robin Skin: Expand All and Collapse All not working

Postby Richard Ferrell on Fri Jul 25, 2008 1:51 pm

Great Icon bbuchko

The More requests we get, The better chance we can add this to a future version of your favorite software.
Richard Ferrell

Certified Madcap Trainer
Image
Richard Ferrell
Propellus Maximus
 
Posts: 837
Joined: Mon May 01, 2006 10:11 am
Location: Inside California


Return to Web-based Outputs

Who is online

Users browsing this forum: No registered users and 2 guests