I have recently installed Feedback Server. As expected, users are prompted to complete a profile (register) when they first attempt to comment. As expected, the verification arrives in the email. As soon as users go back to the site to comment, they are prompted to register again. Over and over. I have spent some time on the phone with MadCap discussing this, but cannot seem to resolve the registration problem.
Our help sites (and Feedback Server) are on a LAN with proxy server settings. I suspect that this is creating some authentication issue. If anyone has had similar difficulties or can otherwise advise me, I would appreciate it.