Feedback not working after pushed to ftp server

sbraun · Post by **sbraun** » Tue Dec 09, 2008 9:25 am

Feedback works on my local compiled version of my help system, but after I publish my help system to an ftp server, feedback does nothing very dramatically. What's going on?

Post by **RamonS** » Tue Dec 09, 2008 10:41 am

Can the FTP / web server access MadCap's feedback server? If there are any limitations (firewall, blocking rules) it obviously would prevent feedback from working. Check the log files and see what was / is going on or not.

sbraun · Post by **sbraun** » Tue Dec 09, 2008 10:59 am

Got help from Rick--and it seems that our ftp host is somehow not playing nice with Madcap. Time for the IT guys...

Sheila

Richard Ferrell · Post by **Richard Ferrell** » Wed Dec 10, 2008 7:41 am

It seems that there Webserver is not passing the data to our Feedback Service Server, But it will work from thier local machine.

Richard Ferrell · Post by **Richard Ferrell** » Wed Dec 10, 2008 7:50 am

Moved From Flare forum, To feedback Forum!

sbraun · Post by **sbraun** » Wed Dec 10, 2008 4:52 pm

can you give me link to where you moved it? Thanks.

Post by **SteveS** » Thu Dec 11, 2008 2:31 pm

This is where it was moved to

MadCap Software Forums

Feedback not working after pushed to ftp server

Feedback not working after pushed to ftp server

Re: Feedback not working after pushed to ftp server

Re: Feedback not working after pushed to ftp server

Re: Feedback not working after pushed to ftp server

Re: Feedback not working after pushed to ftp server

Re: Feedback not working after pushed to ftp server

Re: Feedback not working after pushed to ftp server