I tried searching to locate this answer but I seem to be missing something.
I have a user who's company bans websites from opening with an address bar in the browser? They tell me that my webhelp output won't open at all on their machines and that I need to disable the address bar. I thought I already had, but they cannot open the help. I don't even know what to ask them?
I have made some assumptions, but I think they might be wrong:
Here is what I "think":
I checked by Skin in the Webhelp Setup tab and there is a section called Browser Settings. NONE of the checkboxes in the Browser Settings section is selected, therefore, it shouldn't be using the default browser settings and none of the bars are selected so it shouldn't have an address bar?
It says that I have to launch the help through a URL or JavaScript, and currently we do launch the help by passing a URL from our application (when the user press F1).
I would appreciate any advise you can give me.
This is what the support ticket said:
Currently they do not permit a browser page to be displayed if the address bar is displayed as they do not allow their users to freely navigate to other sites. They would like to know if this can be disabled when the help is launched.