I am trialing the Feedback server and have it all set up. However I am having a hard time getting the comment section to show on each topic. I have enabled the Feedback Service in my project and entered the license information, and enabled comments in the skin. What am I missing? Nothing shows for comments.
Also, I do see the start rating at the top of the tab, but when I click a star it does not seem to do anything.
Any help would be appreciated.
Pam
Cannot gets topic comments working
Cannot gets topic comments working
Pam Brechlin
Freelance Technical Writer
http://www.pambrechlin.com
http://www.linkedin.com/in/pambrechlin
Freelance Technical Writer
http://www.pambrechlin.com
http://www.linkedin.com/in/pambrechlin
Re: Cannot gets topic comments working
Hi Pam
Just a few thoughts.
On the target you need to make sure that the Current Configuration section is filled in with some sensible looking values such as in my attachment (I have blanked a couple of fields above it deliberately though).
On the skin, Feedback tab, as well as 'Display topic comments at the end of each topic' being selected, make sure that you have added a couple of fields to the Selected column, say Username and EmailAddress
Try starting Feedback Explorer. Can you use that to do things like view search phrases without any results. Does it gives you an error?
If Feedback Explorer seems to be working, maybe select Enable anonymous comments.
Regards
James
Just a few thoughts.
On the target you need to make sure that the Current Configuration section is filled in with some sensible looking values such as in my attachment (I have blanked a couple of fields above it deliberately though).
On the skin, Feedback tab, as well as 'Display topic comments at the end of each topic' being selected, make sure that you have added a couple of fields to the Selected column, say Username and EmailAddress
Try starting Feedback Explorer. Can you use that to do things like view search phrases without any results. Does it gives you an error?
If Feedback Explorer seems to be working, maybe select Enable anonymous comments.
Regards
James
You do not have the required permissions to view the files attached to this post.
James Willoughby
Re: Cannot gets topic comments working
Ok, I am restarting my quest with testing the feedback server. Now I did have this functionality enabled in my project and working at one point. I now have re-enabled it and I have the same original problem. I do not see the comment section on the bottom of each topic.
Any ideas on what i might be missing?
I have enabled topic comments in my skin and enabled the feedback service in my target.
Thanks.
Pam
Any ideas on what i might be missing?
I have enabled topic comments in my skin and enabled the feedback service in my target.
Thanks.
Pam
Pam Brechlin
Freelance Technical Writer
http://www.pambrechlin.com
http://www.linkedin.com/in/pambrechlin
Freelance Technical Writer
http://www.pambrechlin.com
http://www.linkedin.com/in/pambrechlin