Pictures appear as gray boxes when printed or saved to PDF

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Ken S
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Posts: 26
Joined: Fri Aug 14, 2009 2:15 pm

Pictures appear as gray boxes when printed or saved to PDF

Post by Ken S »

When I print a topic or save it as PDF, all pictures in the topic appear as gray boxes. This happens in all X-Edit versions and for all file types (mcdoc, mcco, fltrev). Is this the standard behavior? Is there a workaround?

Thanks.
le_sloth
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Joined: Sun May 20, 2007 11:16 pm

Re: Pictures appear as gray boxes when printed or saved to PDF

Post by le_sloth »

Ken S wrote:When I print a topic or save it as PDF, all pictures in the topic appear as gray boxes. This happens in all X-Edit versions and for all file types (mcdoc, mcco, fltrev).
Same thing happens in Flare - I've reported this as a bug
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Using Flare 7.0
LTinker68
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Joined: Thu Feb 16, 2006 9:38 pm

Re: Pictures appear as gray boxes when printed or saved to PDF

Post by LTinker68 »

le_sloth wrote:Same thing happens in Flare - I've reported this as a bug
My images appear fine in normal PDF output. What file formats are your images?
Image

Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.
le_sloth
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Re: Pictures appear as gray boxes when printed or saved to PDF

Post by le_sloth »

Images are all PNGs. Sorry, forgot to say, this happens when using Save To from X-Edit, not Save As.
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Using Flare 7.0
LTinker68
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Re: Pictures appear as gray boxes when printed or saved to PDF

Post by LTinker68 »

I don't use X-Edit, so I can't verify, but if it happens in Flare, too, then that sounds like it's something else. Does it happen with other outputs, like WebHelp and Word, or is it just PDF?
Image

Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.
Mugatu
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Re: Pictures appear as gray boxes when printed or saved to PDF

Post by Mugatu »

I have this problem too and Madcap tell me they're doing a "deep troubleshoot" on it. In the meantime and by accident I found that if I save my mcdoc file as a htm file and then Save To pdf, I get the images okay. Cheers.
ccardimon
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Re: Pictures appear as gray boxes when printed or saved to PDF

Post by ccardimon »

This happened to me when I tried to "just print" a page. To fix this, I had to add the page to a TOC, generate a PDF, then print only the page I was interested in.
Craig

Lost in Disturbia
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Re: Pictures appear as gray boxes when printed or saved to PDF

Post by Madcap Guru »

If the imges are png's I have seen issues where Browsers and PDF won't convert them properly, if you try a different img type does it work?
Rick Ferrell
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