Synonyms not working

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Synonyms not working

Postby Bahbert on Thu Oct 27, 2011 1:59 pm

As far as I can tell, synonyms entered in Feedback Explorer aren't working, or aren't working consistently. We have a Feedback Server and a WebHelp Plus target. I've assigned synonyms to half a dozen words that users are searching for, but when I test them in our help many do not return search results (and I know the synonyms I've assigned have results).

A few questions:
  • Has anyone else experienced this?
  • Can a phrase be a synonym? If so, should it be in quotes?
  • Is there a delay between updating the synonym list in Feedback Explorer and the help system's search finding matching synonyms?
Last edited by Bahbert on Fri Oct 28, 2011 6:48 am, edited 1 time in total.
Bahbert
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Re: Synonymns not working

Postby whunter on Thu Oct 27, 2011 4:25 pm

I don't think synonyms can be a multi-word phrase. For example, see this thread: http://forums.madcapsoftware.com/viewtopic.php?f=9&t=11296&p=63917&hilit=synonyms#p63917

I'm pretty sure I've tried to use this before and gave up due to this limitation.
whunter
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Re: Synonyms not working

Postby Bahbert on Fri Oct 28, 2011 6:49 am

Ah well. Thanks!
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