Flare 8 Slow To Start

[SteveS]

Make sure you all lodge bug reports.

It sounds as if this is one squeaky wheel that needs oil... (to coin the phrase)

[BaritoneJP]

I am having the same issue and as the day goes on Flare never opens ... I have submitted a bug report.

I have to reboot the PC to get Flare to even open most of the time.

[EmilyM]

I have also logged this as an issue.

[Centauri27]

I logged a bug report and received the following reply from MadCap Support. I tried their suggestion and haven't noticed any difference yet, but at least we got their attention...

-----Original Message-----
From: MadCap Technical Support [mailto:supportplanrep@madcapsoftware.com]
Sent: Tuesday, May 29, 2012 11:27 AM
To: Carl Lum
Subject: Re: (Case 36465) Flare 8 Bug: Flare 8 extremely slow!

Hello Carl,

Thank you for contacting Madcap Support.

We are aware of the performance issues with Flare 8 and is currently being worked on.

One thing I would like you to try to speed its performance is Deleting "CatapulMdiEditor" folder

go to:

C drive
Users
Your User
Appdata (make sure hidden files and folders are turn on) Roaming Madcapsoftware Flare

The folder should be within the Flare directory, Delete the CatapulMdiEdito folder

then restart flare and try again

I hope this helps.

If you have any questions, please feel free to respond to this e-mail.

Sincerely,
Alex Toledo
MadCap Technical Support

----------------------------------------
Please visit our Knowledge Base to find solutions for common problems, and advanced tips and tricks: http://kb.madcapsoftware.com
----------------------------------------
Have a great customer support experience? Tweet it! MadCap’s Twitter name is @MadCapSoftware.


-----Original Message-----
Date: Wed, 23 May 2012 17:43:50 -0700
To: "SupportForm" <supportform@madcapsoftware.com>
Subject: Flare 8 Bug: Flare 8 extremely slow!

>------------ Background Questions --------------
>
>Product: Flare
>Version: 8
>Windows Version: Windows 7 64
>Duplicatable: Yes
>Frequency: Always
>
>------------ Bug Details --------------
>
>Flare 8 is embarrassingly slow compared to Flare 7. The startup is especially slow--I often start Flare twice by accident because I thought it didn't work the first time.
>
>Simply start Flare 8. Compare that to Flare 7. There is something about the new architecture used in Flare 8 that makes *everything* slower: startup, topic open, topic close.
>
>I might note that Flare 8 was installed on a newly bought notebook with a faster processor and double the RAM of my previous machine (which was running Flare 7).
>
>Looking at the thread in your forums, I am not alone.
>
>Restore speed to Flare 7 levels.

[abaldwin11]

Thank you for posting this. Well, at least they are acknowledging that they know there is an issue.... hopefully it will be corrected soon.

I logged a bug report and received the following reply from MadCap Support. I tried their suggestion and haven't noticed any difference yet, but at least we got their attention...

-----Original Message-----
From: MadCap Technical Support [mailto:supportplanrep@madcapsoftware.com]
Sent: Tuesday, May 29, 2012 11:27 AM
To: Carl Lum
Subject: Re: (Case 36465) Flare 8 Bug: Flare 8 extremely slow!

Hello Carl,

Thank you for contacting Madcap Support.

We are aware of the performance issues with Flare 8 and is currently being worked on.

One thing I would like you to try to speed its performance is Deleting "CatapulMdiEditor" folder

go to:

C drive
Users
Your User
Appdata (make sure hidden files and folders are turn on) Roaming Madcapsoftware Flare

The folder should be within the Flare directory, Delete the CatapulMdiEdito folder

then restart flare and try again

I hope this helps.

If you have any questions, please feel free to respond to this e-mail.

Sincerely,
Alex Toledo
MadCap Technical Support

----------------------------------------
Please visit our Knowledge Base to find solutions for common problems, and advanced tips and tricks: http://kb.madcapsoftware.com
----------------------------------------
Have a great customer support experience? Tweet it! MadCap’s Twitter name is @MadCapSoftware.


-----Original Message-----
From: "clum@layer7tech.com" <clum@layer7tech.com>
Reply-To: "clum@layer7tech.com" <clum@layer7tech.com>
Date: Wed, 23 May 2012 17:43:50 -0700
To: "SupportForm" <supportform@madcapsoftware.com>
Subject: Flare 8 Bug: Flare 8 extremely slow!

>-------- Contact Information ------------ First Name: Carl Last Name:
>Lum
>
>Email: clum@layer7tech.com
>Phone: 778-329-9981
>
>------------ Background Questions --------------
>
>Product: Flare
>Version: 8
>Windows Version: Windows 7 64
>Duplicatable: Yes
>Frequency: Always
>
>------------ Bug Details --------------
>
>Flare 8 is embarrassingly slow compared to Flare 7. The startup is especially slow--I often start Flare twice by accident because I thought it didn't work the first time.
>
>Simply start Flare 8. Compare that to Flare 7. There is something about the new architecture used in Flare 8 that makes *everything* slower: startup, topic open, topic close.
>
>I might note that Flare 8 was installed on a newly bought notebook with a faster processor and double the RAM of my previous machine (which was running Flare 7).
>
>Looking at the thread in your forums, I am not alone.
>
>Restore speed to Flare 7 levels.

[BaritoneJP]

I have submitted a bug report but I have not heard back from anyone.

I tried the "Deleting "CatapulMdiEditor" folder" ... however nothing improved.

From the task manager, flare.exe is taking up just over 140 K of memory. That is more than any other program running (normally) and it still doesn't have any GUI response.

[abaldwin11]

I started Flare up today and had an update. After installing the update it seems like it opens much faster for me. The MadCap logo pops up right away for me now, and it doesn't take 20+ seconds to open all the way. This is all pretty exciting!