Problems when Importing (non-Flare) project

Lucia · Post by **Lucia** » Tue Aug 31, 2010 9:57 am

Hello,

I'm using a trial version of Flare 6.1.

I'm trying to import an HHP project, but after the files are imported, I can't see the topic content, just a <body></body>.

Why is this happening? I must be missing something.

I also tried to copy and paste some topics directly in the Project's Content foldes, but when I try to open the topics, Flare asks if I want to open the "Convert to XML wizard". I click Yes, but when I convert, the same <body></body> is shown where the content should be

Hope somebody can help me soon... Starting to doubt I can have success with the convertion...

Thanks a lot

Post by **LTinker68** » Tue Aug 31, 2010 10:19 am

If you open the topic in the Internal Text Editor, do you see other tags and content or just the opening and closing body tag with nothing between it? If you see other tags, then check the body tag in your stylesheet to see if there's something funky set on it, like display set to none or font color white.

Lucia · Post by **Lucia** » Tue Aug 31, 2010 10:32 am

Hi Lisa,

When opening the topic in the Internal Text Editor, I have this:

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd">
    <head><title></title>
        <link rel="stylesheet" href="..\Primary.css" />
    </head>
    <body />
</html>

But in the project, some topics do appear!

Post by **LTinker68** » Tue Aug 31, 2010 11:29 am

Yeah, that's a completely blank topic.

If some topics do appear then I'd say either that topic was initially blank in the source, or Flare attempted replicate something from the original but it didn't understand what it was supposed to do with the source material so it created a blank topic. Can you tell from the file name if the file is actually supposed to be a topic with content, or does it seem more like a feature that was available in the source program?

Lucia · Post by **Lucia** » Tue Aug 31, 2010 11:52 am

Yes, they are topics with content.

One of the topics that isn't displaying the content is "CURSOREQ".

In Flare, the code is like this:

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd">
    <head><title></title>
        <link rel="stylesheet" href="..\Primary.css" />
    </head>
    <body />
</html>

In the original file, like this:

Code: Select all

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN">
<html>

<head>
<meta HTTP-EQUIV="Content-Type" Content="text/html; charset=Windows-1252">
<title>CursoReq</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta name="GENERATOR" content="Microsoft FrontPage 6.0">
<link REL="stylesheet" TYPE="text/css" HREF="../SeniorStyle.css">
<meta HTTP-EQUIV="Content-Type" Content="text/html; charset=Windows-1252">
</head>

<body BGCOLOR="#FFFFFF" TEXT="#000000">

<table class="TabelaC">
  <tr>
    <td><img src="../images/vetorh.gif" width="30" height="30"></td>
    <td class="CelulaC"><h1>CursoReq</h1>
    </td>
    <td><img src="../images/logosen.gif"></td>
  </tr>
</table>

<hr>

<p><a NAME="cursoreq"></a>Pemite cadastrar requisitos referente assuntos: Cursos
FormaÃ§Ã£o, Cursos AperfeiÃ§oamento e Conhecimentos.</p>

<hr>
</body>
</html>

Can youse see anything that could be creating the confusions?

Post by **LTinker68** » Tue Aug 31, 2010 4:13 pm

Not unless all the meta tags are throwing it off, but I've never had to do an import from anything but Word, and even that I'll copy-and-paste instead of import.

Hopefully someone else can step up with a solution. If not, you might have to contact MadCap Support.

Lucia · Post by **Lucia** » Wed Sep 01, 2010 6:55 am

Hi Lisa,

Thanks for you help.

When you say you copy and paste contents, do you do it the way I said on my question or do you create a new topic and copy and paste the content?

Post by **LTinker68** » Wed Sep 01, 2010 8:47 am

I don't import anything. I create topics as I go and copy-and-paste from Word or whatever into the topic. That won't bring over images, so I have to manually insert them, but a lot of times I'll either have the original or I'll retake the screenshot or I'll take a screenshot of the image in the source document.

The reason I do that is I've found over the years that it's easier to design the project layout (folder organization, length of topics, etc.) for webhelp output, then work from there to generate print output. Written help from a Word document, for example, generally isn't set up the way I'd do a project for webhelp output, so instead of importing from Word and doing a lot of reorganizing, I just copy-and-paste as I go. It's a lot easier now with the paste options that were added in v4.

Lucia · Post by **Lucia** » Wed Sep 01, 2010 8:58 am

I see your points. But still, what I'm dealing with are 10 original projects, that together give me thousands of topics. Although I know that the for the new projects lots of manual reorganizing is necessary, I think that if I had to add and copy topic by topic it would take me years, and I need results as soon as possible.

Post by **LTinker68** » Wed Sep 01, 2010 11:05 am

Yeah, if I had that many documents I'd probably import, too.

rjhoughton · Post by **rjhoughton** » Tue Sep 07, 2010 2:55 pm

Try doing the import using File -> Getting Started Wizard (instead of File -> Import Project -> Import (Non-Flare) Project).

Rachel

ChoccieMuffin · Post by **ChoccieMuffin** » Tue Sep 07, 2010 10:22 pm

If push comes to shove you could always try contacting customer support. As you are a potential customer who won't buy the product unless you can get it to import, you might find you get some help there too. If you are allowed to by your company, you could suggest that you send them the test project you have created along with one or two of the files you're trying to import, so they can see exactly what your problem is. Give it a go, they have been really helpful when I've needed to use them.

Lucia · Post by **Lucia** » Mon Sep 13, 2010 1:50 pm

ChoccieMuffin wrote:If push comes to shove you could always try contacting customer support. As you are a potential customer who won't buy the product unless you can get it to import, you might find you get some help there too. If you are allowed to by your company, you could suggest that you send them the test project you have created along with one or two of the files you're trying to import, so they can see exactly what your problem is. Give it a go, they have been really helpful when I've needed to use them.

I contacted customer support, and they found the problem: the original files that aren't imported have this tag on them:

Code: Select all

<META HTTP-EQUIV="Content-Type" Content="text/html; charset=Windows-1252">

I removed it from some of the original files, and they were imported with no problems.

Now I have to ask somebody what is this and why it is in so many files, and if there's any effect from removing it...

Lucia · Post by **Lucia** » Wed Sep 15, 2010 4:18 am

Lucia wrote:I removed it from some of the original files, and they were imported with no problems.

Now I have to ask somebody what is this and why it is in so many files, and if there's any effect from removing it...

So, removing this tag had no effects. With the help of a programmer, this tag was deleted from thousands of topics and now, when I generate a new imported project, it's all right

MadCap Software Forums

Problems when Importing (non-Flare) project

Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project

Re: Problems when Importing (non-Flare) project