Not receiving forum messages

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ccardimon
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Not receiving forum messages

Post by ccardimon »

Apologies if I have posted this to the incorrect forum. I set my profile to receive messages, but as of this week, I'm not receiving them any more. Have changes been made to the forum software?
Craig

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lacastle
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Re: Not receiving forum messages

Post by lacastle »

I'm having the same problem but wasn't sure if I should post a message about it :)
I sent MadCapAdmin a message through the forum but haven't heard back yet.
ccardimon
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Re: Not receiving forum messages

Post by ccardimon »

Thank Heavens! I thought I was the only one.
Craig

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rob hollinger
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Re: Not receiving forum messages

Post by rob hollinger »

I assume your talking about getting emails when you subscribe to a topic.
Ill see what I can find out.
Rob Hollinger
MadCap Software
lacastle
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Re: Not receiving forum messages

Post by lacastle »

Not necessarily subscribe (?) but when i post to a topic, i used to get emails telling me when someone else posted to the same topic. for the past few weeks, no emails, but no changes to my account settings.
rob hollinger
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Re: Not receiving forum messages

Post by rob hollinger »

Its something on our side.
We recently made some changes to our entire website and I have a feeling that caused this.
I have our webmasters looking into this and hopefully we'll have it back up and running soon.

Tanks for your patience.
Rob Hollinger
MadCap Software
ccardimon
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Re: Not receiving forum messages

Post by ccardimon »

rhollinger wrote:I assume your talking about getting emails when you subscribe to a topic.
Ill see what I can find out.
Yes to this.
Craig

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ccardimon
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Re: Not receiving forum messages

Post by ccardimon »

lacastle wrote:Not necessarily subscribe (?) but when i post to a topic, i used to get emails telling me when someone else posted to the same topic. for the past few weeks, no emails, but no changes to my account settings.
Yes to this, too. Now I'm getting nada, zip, and zilch.
Craig

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ccardimon
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Re: Not receiving forum messages

Post by ccardimon »

rhollinger wrote:Its something on our side.
We recently made some changes to our entire website and I have a feeling that caused this.
I have our webmasters looking into this and hopefully we'll have it back up and running soon.

Tanks for your patience.
Thanks checking. I thought I went crazy.
Craig

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ccardimon
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Re: Not receiving forum messages

Post by ccardimon »

I am receiving them again. Thank you.
Craig

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lacastle
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Re: Not receiving forum messages

Post by lacastle »

Me too.
rob hollinger
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Re: Not receiving forum messages

Post by rob hollinger »

Hello Everyone,
You should have started receiving these emails yesterday.
We are sorry for the delay and the spam test that went out to everyone.
Rob Hollinger
MadCap Software
schultza
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Re: Not receiving forum messages

Post by schultza »

I am experiencing this same issue. Is there something going on again?
rob hollinger
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Re: Not receiving forum messages

Post by rob hollinger »

Test. This appears to be happening again.
Rob Hollinger
MadCap Software
schultza
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Re: Not receiving forum messages

Post by schultza »

I received this message in my e-mail, so things appear to be working properly.
ccardimon
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Re: Not receiving forum messages

Post by ccardimon »

schultza wrote:I received this message in my e-mail, so things appear to be working properly.
Me, too. Agreed.
Craig

Lost in Disturbia
rob hollinger
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Re: Not receiving forum messages

Post by rob hollinger »

Yes, I received them last night also.
I think there was an issue with email addresses.
Thank you for the responses.
Rob Hollinger
MadCap Software
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