Need to re-enter license code

This forum is for all Flare issues not related to any of the other categories.
Post Reply
dwag
Sr. Propeller Head
Posts: 158
Joined: Tue Feb 05, 2008 2:36 pm

Need to re-enter license code

Post by dwag »

I just got a new PC box at work. Flare was reinstalled on it. When I opened Flare for the first time, I was asked for a license code. Long story short: I unknowingly entered someone else's license code. Now, every time I open Flare, I'm asked to go through the registration steps, and the process always ends in error. After I cancel, it appears I'm able to work in Flare, but I don't want to go through a defective registration process each time I open the product, nor do I want to take chances working on someone else's license.

Our IT department was going to uninstall and reinstall the product, but it's been a couple of days since I've heard from them, and I'm falling behind. Is there any way for me to get back to the license code-entry step, so that I can make it easy for IT and simply ask them for my license code?

Thanks.
NorthEast
Master Propellus Maximus
Posts: 6426
Joined: Mon Mar 05, 2007 8:33 am

Re: Need to re-enter license code

Post by NorthEast »

I contacted support a while back to do this in v5; this should do it...
Thank you for contacting MadCap Technical Support.

In order to clear the license and registration information, please use the following steps:
1) Click on the Start menu in Windows
2) Select "Run"
3) In the dialog that appears, type the following: regedit
4) Click the "OK" button
5) The Registry Editor should appear
6) Navigate to HKEY_CURRENT_USER/Software/MadCap Software folder.
7) Select the Flare folder
8) Press "Delete"
8) Close the Registry Editor
Post Reply