MadCap Software Forums

Hi,

I need the following info on creatring online help for mobiles.
• Is there any difference between a help created for a product/application to be installed on desktops or a web-based application, and help created for applications to be installed on mobile devices?
• Output formats
• Any limitation on file size of the help output format
• Any specific information that should be gathered at the requirement understanding stage, questions that can be asked to the client or the technical team
• How does the frame change for various phones such as iphone, blackberry, nokia, etc.

Welcome to the forums.

shreeshiv wrote:• Is there any difference between a help created for a product/application to be installed on desktops or a web-based application, and help created for applications to be installed on mobile devices?

You can generate two different web-based outputs (i.e. that you can view in a browser): WebHelp and WebHelp Mobile.
You can generate either help from the same project.

An example of WebHelp is the online version of Flare's help: http://webhelp.madcapsoftware.com/flare6/Default.htm

WebHelp Mobile looks reasonably similar to the help on Apple products. There's more info on WebHelp Mobile here, and you can see some screenshots (in the Example).
http://webhelp.madcapsoftware.com/flare ... Output.htm

shreeshiv wrote:• How does the frame change for various phones such as iphone, blackberry, nokia, etc.

WebHelp Mobile will detect the browser being used and display the help in a basic or advanced view. I think the main difference is that the basic view doesn't appear to use javascript. This means that in the basic view, you don't get things like the search box, and drop-downs are expanded.

As for using it on different phones, the help will just scale to fit the screen size of the phone, and its features (basic/advanced) will depend on the phone's browser. You'd have to contact MadCap to ask which models they've tested it on; I think that older Blackberry models use the basic view.


I'd suggest downloading the free trial of Flare; then you can generate and try out the different formats yourself.

Which Blackberry OS Version works with Flare WebHelp mobile?

I have one co-worker who can open my WebHelp mobile created with Flare 6.1 and two co-workers who's Blackberry does not display anything (blank screen).

Does anyone know? I bet someone at MadCap might knows!

Thanks a gig,
Roger

Sharpras wrote:Which Blackberry OS Version works with Flare WebHelp mobile?

As I said, you'd have to contact MadCap to ask which models they've tested it on.

There's not much information online:
http://kb.madcapsoftware.com/Content/Fl ... _Types.htm

Sharpras wrote:Which Blackberry OS Version works with Flare WebHelp mobile?

As I said, you'd have to contact MadCap to ask which models they've tested it on.

There's not much information online:
http://kb.madcapsoftware.com/Content/Fl ... _Types.htm

At this time, all Blackberry devices will use the Basic version due to limitations within the BlackBerry browser. Devices based on iPhone OS, Android OS, Windows Mobile 6 (or later), and Palm Web OS will use the Advanced version.