MadCap Software Forums

Today, Flare 7.01 has FRUSTRATING decided to complain about 80% of my copying, cutting and pasting operations, with the following exception message: Failed to run command 'Cut' or 'Copy' or 'Paste'.

Rebooting and restarting Flare did not help and, since I have just installed Flare 7.01 on Windows 7 SP1 two days ago, as I reformatting my computer and moved from XP to Windows 7 - I double that reinstalling will help either.

Reading the forums, I see that this issue that ONLY AFFECTS FLARE, has raised its head in earlier version of Flare too. And in the past this issue has been blamed on the Windows operating system, which is strange since this problem is ALWAYS reported as a problem that is localized to Flare.

Is there a workaround for this issue and/or will it be addressed in future updates of Flare?

Ian.

Clearing the clip board seems to do the trick - but why is this ONLY necessary for Flare?

Out of curiosity, what kind of content are you pasting? I've never seen or heard of this at all...

This used to happen to me all the time (maybe 25% of copies -- and it typically happened in a cluster). The copy still worked, it was simply annoying to click through an error message frequently. However, it's been almost non-existent in the past couple of Flare versions (possibly since v4, and definitely since v6), so it seems to be something MadCap is working on.

I'd report this as a bug - the more MadCap hears about a problem, the more likely they are to spend resources to address it.
https://www.madcapsoftware.com/bugs/submit.aspx