Unexpected search results in webhelp plus

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Judith
Propeller Head
Posts: 43
Joined: Wed Jan 21, 2009 8:28 am
Location: Ashtead, Surrey, UK

Unexpected search results in webhelp plus

Post by Judith »

I have taken a working project that I normally build in webhelp, rebuilt it in webhelp plus and published it to a web server running Windows Server 2008R2 Standard. I followed all the procedures in the online help and knowledge base and successfully opened the published help in a remote browser.

Everything works well except search. For example, if I enter single word (e.g. control), I only get topics that contain the exact word. I don't get any that contain "controls", "controlled" or "controller" as I would in a webhelp search or, indeed, a windows search on the contents folder.

If I enter the phrase "control node" (without the quotes) the search returns only topics that contain both "control" and "node" and if I use an operator such as OR, the search looks for the word.

Has anyone else had this problem? Or can someone give me a hint as to where I'm going wrong? Surely the search isn't meant to work this way?

To expand, if I enter control OR node, I expected to get a list of topics that contain either control or node, but what I actually get is a list of topics that contain the words "control" and "or" and "node".

Judith
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