Getting following:"missing dropdownhead in drop down effect"

[niall77]

Hi,
I get the following error message when I try to generate online help; "missing dropdownhead in drop down effect". It points to a file which generates this error but I don't know how to resolve it. How do I?

Thanks,
Niall.

[i-tietz]

Find the dropdown in that topic, unbind it, write a header above it, select it all again and make a dropdown out of it again ...

[Calybos]

I'm getting the same error, and removing and re-creating the dropdown doesn't fix it. Any other suggestions?

[ChoccieMuffin]

Can you post the code behind the problematic drop-down? We might be able to see what's going on then.

[Calybos]

<MadCap:dropDown>
<MadCap:dropDownHead>
<MadCap:dropDownHotspot>Cash Drawer Report: WebPay Refunds Summary Tab</MadCap:dropDownHotspot>
</MadCap:dropDownHead>
<MadCap:dropDownBody>
<MadCap:dropDown>
<MadCap:dropDownBody>
<p>This tab presents only refund transactions.</p>
<p>
<img src="../Resources/Images/adm-rpts/CD3.png" />
</p>
<p>This tab of the report includes the following information:</p>
<table style="width: 100%;">
<col />
<col />
<tbody>
<tr>
<th style="text-align: left;">Column</th>
<th style="text-align: left;">Description</th>
</tr>
<tr>
<td>Name</td>
<td>User who entered the WebPay payment into the system</td>
</tr>
<tr>
<td>Username</td>
<td>Username of the “Name” user</td>
</tr>
<tr>
<td>Credit Card Refunds</td>
<td>Number of credit card refunds</td>
</tr>
<tr>
<td>Credit Card Refunded</td>
<td>Amount of credit card refunds</td>
</tr>
<tr>
<td>eCheck Refunds</td>
<td>Number of eCheck refunds</td>
</tr>
<tr>
<td>eCheck Refunded</td>
<td>Amount of eCheck refunds</td>
</tr>
<tr>
<td>Cash Refunds</td>
<td>Number of cash refunds</td>
</tr>
<tr>
<td>Cash Refunded</td>
<td>Amount of cash refunds</td>
</tr>
<tr>
<td>Paper Check Refunds</td>
<td>Number of paper check refunds</td>
</tr>
<tr>
<td>Paper Check Refunded</td>
<td>Amount of paper check refunds</td>
</tr>
<tr>
<td>Total Refunds</td>
<td>Total number of refunds made, of all types</td>
</tr>
<tr>
<td>Total Refunded</td>
<td>Total amount of refunds processed, of all types</td>
</tr>
</tbody>
</table>
</MadCap:dropDownBody>
</MadCap:dropDown>
</MadCap:dropDownBody>
</MadCap:dropDown>

[Paulie]

It looks like your code has a drop down within a drop down but only one drop down header.

Try this instead:

Code: Select all

<MadCap:dropDown>
            <MadCap:dropDownHead>
                <MadCap:dropDownHotspot>Cash Drawer Report: WebPay Refunds Summary Tab</MadCap:dropDownHotspot>
            </MadCap:dropDownHead>
            <MadCap:dropDownBody>
                <p>This tab presents only refund transactions.</p>
                <p>
                    <img src="../Resources/Images/adm-rpts/CD3.png" />
                </p>
                <p>This tab of the report includes the following information:</p>
                <table style="width: 100%;">
                    <col />
                    <col />
                    <tbody>
                        <tr>
                            <th style="text-align: left;">Column</th>
                            <th style="text-align: left;">Description</th>
                        </tr>
                        <tr>
                            <td>Name</td>
                            <td>User who entered the WebPay payment into the system</td>
                        </tr>
                        <tr>
                            <td>Username</td>
                            <td>Username of the “Name” user</td>
                        </tr>
                        <tr>
                            <td>Credit Card Refunds</td>
                            <td>Number of credit card refunds</td>
                        </tr>
                        <tr>
                            <td>Credit Card Refunded</td>
                            <td>Amount of credit card refunds</td>
                        </tr>
                        <tr>
                            <td>eCheck Refunds</td>
                            <td>Number of eCheck refunds</td>
                        </tr>
                        <tr>
                            <td>eCheck Refunded</td>
                            <td>Amount of eCheck refunds</td>
                        </tr>
                        <tr>
                            <td>Cash Refunds</td>
                            <td>Number of cash refunds</td>
                        </tr>
                        <tr>
                            <td>Cash Refunded</td>
                            <td>Amount of cash refunds</td>
                        </tr>
                        <tr>
                            <td>Paper Check Refunds</td>
                            <td>Number of paper check refunds</td>
                        </tr>
                        <tr>
                            <td>Paper Check Refunded</td>
                            <td>Amount of paper check refunds</td>
                        </tr>
                        <tr>
                            <td>Total Refunds</td>
                            <td>Total number of refunds made, of all types</td>
                        </tr>
                        <tr>
                            <td>Total Refunded</td>
                            <td>Total amount of refunds processed, of all types</td>
                        </tr>
                    </tbody>
                </table>
            </MadCap:dropDownBody>
        </MadCap:dropDown>

[LTinker68]

Why are there two dropDownBody blocks? Are you trying to imbed one drop-down inside another one? A simple drop-down would appear as:

Code: Select all

<MadCap:dropDown>            
    <MadCap:dropDownHead>
         <MadCap:dropDownHotspot>Drop-down heading</MadCap:dropDownHotspot>
    </MadCap:dropDownHead>
    <MadCap:dropDownBody>
          <p>Drop-down text</p>
          <p>Drop-down text</p>
     </MadCap:dropDownBody>
</MadCap:dropDown>

So one top-level dropDown container tag encompassing everything, one dropDownHead container block containing the hotspot (hyperlink) to click on, and one dropDownBody container block containing the contents to be displayed. Somehow you ended up with two dropDownBody tags.

[Calybos]

Aha! That was indeed the problem; looks like it was a leftover from a previously deleted dropdown. The nesting is gone, and it works fine now.

Thanks, everyone.