Webhelp and IE10

This forum is for all Flare issues related to the HTML5, WebHelp, WebHelp Plus, and Adobe Air Targets
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Greg
Sr. Propeller Head
Posts: 130
Joined: Thu Mar 29, 2012 12:01 am

Webhelp and IE10

Post by Greg »

After two or three clicks into navigating around a Webhelp project in IE10, the topics start opening up in the left pane instead of the right pane. I lose the TOC and cant navigate around anymore.

Anyone else experience this and have a fix or is IE10 just not supported for Webhelp?

TIA,

Greg
RamonS
Senior Propellus Maximus
Posts: 4293
Joined: Thu Feb 02, 2006 9:29 am
Location: The Electric City

Re: Webhelp and IE10

Post by RamonS »

Any difference when you enable quirks mode...also called "compatibility mode" although that is a misnomer unless you consider IE6/7/8 the norm?
Greg
Sr. Propeller Head
Posts: 130
Joined: Thu Mar 29, 2012 12:01 am

Re: Webhelp and IE10

Post by Greg »

RamonS wrote:Any difference when you enable quirks mode...also called "compatibility mode" although that is a misnomer unless you consider IE6/7/8 the norm?
No problems with IE9 that I have seen so far.

Is there such thing as Release Notes for Webhelp that would tell me what limitations or bugs exist in different versions so i don't have to test every feature in every version myself?
whunter
Sr. Propeller Head
Posts: 429
Joined: Thu Mar 12, 2009 4:49 pm
Location: Portland, OR

Re: Webhelp and IE10

Post by whunter »

There's a known issue with IE10 in compatibility mode; there's a meta tag you can add to the output to prevent it. See discussion here:

http://forums.madcapsoftware.com/viewto ... =9&t=16819
ArmandFrvr
Propeller Head
Posts: 29
Joined: Tue Jan 08, 2013 9:48 am

Re: Webhelp and IE10

Post by ArmandFrvr »

It would be really nice to see a fix for this soon. Manually editing output files each time is not really a viable option. IE10 is a major browser and should be supported by current output formats.

My issue is with the HTML5 target; see the KB entry at http://kb.madcapsoftware.com/mobile/Adv ... tyView.htm regarding the meta tag to add.
jamesw
Propeller Head
Posts: 30
Joined: Thu Jan 04, 2007 7:21 pm

Re: Webhelp and IE10

Post by jamesw »

I was experiencing this problem recently for a Web help system deployed on a Web server, when the help was built by Flare 6. Other Web help systems on the same Web server, built by Flare 9 (whatever the most recent minor version is) were fine. I have a batch file that builds the help systems automatically. I changed the batch file to build the help with Flare 9 and the problem has gone away.
Could it be the version of Flare you are using?
James Willoughby
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