software is reinstalled but cannot be activated

[chenyu]

I'm using Madcap V9. I changed my computer and so I need to reinstall Madcap V9, but after i input the license key, an error message pops up:

"Unable to activate MadCap Flare V9. You have run out of activations for this product on the domain ...../"

What can I do to activate the software?

Thanks for your help in advance!

[RamonS]

Do you still have access to the old computer? If yes, open Flare there and select Help > Deactivate Product. Once done you should be able to activate on the new computer.

[LTinker68]

If you don't have access to the old computer, then contact MadCap Support and explain the situation. They'll be able to clear out your old PC/key combo so that you can activate on the new PC.

[chenyu]

Thanks, it fixed.