Could not establish Trust Relationship

[Joeuser182]

Never have installed Madcap Flare before - when I go to activate I get the error "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS channel" Installing on Server 2008 R2. Not sure where to go to solve this error.

[RamonS]

Best option is to call support.

[LTinker68]

Never have installed Madcap Flare before - when I go to activate I get the error "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS channel" Installing on Server 2008 R2. Not sure where to go to solve this error.

Wait, you're trying to install Flare, the authoring application, on a server and not a workstation? Or are you trying to install Flare output on the server? Or are you trying to install Pulse or Feedback on the server?

[sdcinvan]

Never have installed Madcap Flare before - when I go to activate I get the error "The underlying connection was closed: Could not establish trust relationship for the SSL/TLS channel" Installing on Server 2008 R2. Not sure where to go to solve this error.

I'm going to take a wild guess (not enough info provided), you are installing Flare the Server via a remote connection?

Actually, I just realized that you have already installed Flare but you cannot activate the software. Still, this error is generally related to a certificate error with the server and shouldn't be related to Flare. I'm just guessing at this point though.