Blurry & Distorted Images in PDF Output

[asmith]

Hello,

I am using Flare v10 to produce a PDF output. I have a small .png image (40px by 40px) that keeps coming out blurry and larger when I build the PDF output.

What I don't understand is this: In Flare v9, I did not have this issue. The image displayed in both HTML5 and PDF output with no issues. In Flare v10, the png image is coming out larger and blurry. No other images are having this problem. Is there a setting I am missing? I've read threads and changed the image compression settings, but that doesn't seem to work. I've also compared v9 Stylesheet and PDF output target to v10 and can't find any differences.

Image Comparison.png

Any advice is greatly appreciated. Thanks!

[ajturnersurrey]

Check that you are not falling foul of the "Automatically resize low DPI images" setting.
Under File > Options > General tab ... at the bottom of the list is a checkbox "Automatically resize low DPI images", which is checked by default in Flare 10. Uncheck this and the behaviour of images returns to what you had under Flare 9 ... at least that was my experience.

This seems to have caught many people out - bad choice of default on MadCap's part.

[asmith]

Check that you are not falling foul of the "Automatically resize low DPI images" setting.
Under File > Options > General tab ... at the bottom of the list is a checkbox "Automatically resize low DPI images", which is checked by default in Flare 10. Uncheck this and the behaviour of images returns to what you had under Flare 9 ... at least that was my experience.

This seems to have caught many people out - bad choice of default on MadCap's part.

Ajturnersurrey, thank you SO much! This was the issue, and now it is resolved. I had no idea that was checked as a default setting in v10. As you mentioned, probably not the best decision on MadCap's part. I really appreciate it. This was driving me crazy.