Webhelp file hyperlinks unresponsive

[mhay]

Hi

I've been trying to add a page with links to network storage drives and have been trying the file hyperlink. The links work fine in preview but once published become unresponsive when clicked.

Anyone found a counter to the issue? Would really like to avoid making virtual directories to everything but I know that has worked in the past.

Cheers
Mark

[kwag_myers]

Is it possible to post the text view of the link? And is the source code of the output the same?

[LTinker68]

What browser are you using? I recently discovered that Chrome has a built-in security feature that prevents calls to files on a local network from being loaded unless the web page calling the file was also opened from a network share. Since my web page was on a web server, not a file share, it wouldn't work, and I wasn't going to tell my users that they had to install a plug-in, I put a note on the page that they could use IE to download the files, or manually navigate to the files using Windows Explorer (I provided the full path to the file).