MadCap Software Forums

Hi all,



I have been involved in an online discussion this week regarding if it's possible to use Flare and Zendesk (customer support platform and help center) together. While there isn't presently a solution (we are working on it), I saw there was benefit in giving an introductory webinar on Zendesk, the help center and integrations. Personally, I think allowing existing Flare users to deploy their content on Zendesk provides considerable benefits. Basically, using a very flexible cloud-based solution whilst maintaining your favourite app for authoring and managing the content.

Please note the time is presently not great for all US users. According to demand, I'll do an additional webinar the same day but later.

The link and agenda is below. I will also read comments here, if anyone sees a benefit in posting.

Sign up for the seminar at:
http://goo.gl/l6pN3y. (Link is to a Google form)

Webinar agenda
• Our changing world for authoring, collaboration and the cloud
• What is Zendesk as a customer support platform
• What is the Zendesk Help Center
• Demos and examples
• Integrating the Zendesk platform with other apps
• Integrating the Zendesk Help Center with other apps, ie Flare and Sabio.
(Any Flare developers, I would love you to join as well.)

All are invited.

So I'm way late to the table on this discussion. But I think this discussion should be at the top of every thinking tech writer's list. In a world where writers are fewer, editors are scarcer, tools teams are now the tech writers (in many mid- to small-sized companies) and the demand for info increases as tech support teams either can't handle the call volumes or don't want to, content curation in tech comm has got to top the list...it does top my list of real (though, only potential) solutions.

MadCap Pulse promises to bring existing doc into a social media setting; but then there are already so many established tech support forums that it's a bit like opening a hamburger shop next to McDonald's and Wendy's and expecting people to come. [maybe they would if you could show that your burger was far better than the competition's burger? but I digress....]

How can my doc content, Pulse social media strategy, and our support team's ZenDesk solution join hands to the benefit of my customer (and our overworked support team)?

Would love to learn what is being done "out there" by others to create "one information source to rule them all," to the benefit of our collective customers.

Thoughts, fellow MadCappers?

Hi Derek,

We have made the app you referred to here. Please see this link in the forum: viewtopic.php?f=13&t=27835