Script Error to Open HTML Page (Including µ?)

[Shinjiro]

Hello,

I've gotten an error message when I try to open several pages in my HTML Help file built in Flare 9.1.2 as below;

(translated in English from Japanese )
---------------------------------------------------------------------------------------------------
An Error occurred in the script in this page.
Line: 36
Character: 3
Error: Cannot execute the code from the script released
Code: 0
URL: mk:@MSITStore:D:\XXX...\HtmlHelp\XXX.chm:\SkinSupport\MadCapUtilities.js

Do you want to continue to execute the script in this page?
--------------------------------------------------------------------------------------------------

I found the error message seems to be displayed only when I try to open any page including the character of µ(micro) of single byte width
because all µ characters are broken on the screen, even if I've been using English font type (century).

My previous modification was Nov. 2014, but I didn't such an error message at that time.

My system configuration as follows;
--------------------------------------------------------------------------------------------------
- Flare 9.1.2
- 32-bit Windows 7 Professional Japanese Edition
- Intel Core i5-2400 CPU
- 4GB of RAM
- Empty sizes of hard disk drives are enough (161GB in C, 204GB in D)
- I've not installed any other software applications since the previous modification (Nov. 2014).
*Of course I did automatic updates such as Windows update, Adobe Acrobat, Java, Flash player.
--------------------------------------------------------------------------------------------------

Any suggestion and recommendation are welcome

Best regards, Shinjiro

[SteveS]

Hi Shinjiro,

Welcome to the forums

It sounds as if something has changed since November (stating the obvious).

So, does this happen with all browsers, or just one?

Are you viewing the output locally (ie a build) or on a server (published project)?

Have you changed the version of Java running on your machine? Have you tried updating Java? I seem to recall updating Java sometime over Christmas/ New Year.

Does the output open on another machine?

It sounds as if something is choking on Java script...

[Shinjiro]

Hi Steve,

>Welcome to the forums

Yeah, thank you for your response

>So, does this happen with all browsers, or just one?

It's not clear because all HTML Helps I built are opened with the original window.
Actually, IE11 and Chrome have been installed in my client PC with Flare 9.1.2.
I guess they work under IE11. Btw can I change to the target browser by any settings in Flare?

>Are you viewing the output locally (ie a build) or on a server (published project)?

I'm viewing the outputs locally, everytime I check them in my client PC (32-bit Win7).

>Have you changed the version of Java running on your machine? Have you tried updating Java? I seem to recall updating Java sometime over Christmas/ New Year.

Probabry yes. Java Updates have come frequently and everytime I've never denied.

>Does the output open on another machine?

I've checked them only in my PC yet. But it is good question, I'll try them in other PCs later.

I should tell detailed situation;
- I've been creating and maintaining four indipendent projects for our one product.
(Two software editions for English and Japanese)
- I've guess all characters of 'micro (single byte width)' cause the error because I found they are broken in the outputs (see attached figure).
- I've used 'micro' characters in all four projects, but the error message is shown in only two English outputs (no error in two Japanese files).
- I used 'century' font type for English projects.
- After I replaced 'micro' with "micro- (normal alphabets)" , the error hasn't occur in their outputs.

>It sounds as if something is choking on Java script...

Yeah I think so too because the error message indicates 'MadCapUtilities.js' file.
Of course I've never modified all corresponding '.js' files by myself.

I hope their information is helpful to solve this issue.
Any recommendation or suggestion are welcome, thank you in advance for the help

Regards, Shinjiro(^_^)

[Shinjiro]

Further Information (suggested by Steve);

I tried their CHM files in other PCs.
- The error occurred in my PC (32-bit Win7 Professional Japanese)
- The error occurred in other PC (32-bit Win7 Professional Japanese)
- The error occurred in other PC (32-bit Win Vista Business Japanese)
- The error DIDN'T occur in other PC (32-bit Win7 Professional US English)
- The error DIDN'T occur in other PC (32-bit WinXP Professional US English)

In conclusion, it seems to occur under Japanese edition only.

But It's sure they had worked well even under Japanese OS before I modified and built them this week

[Sumeraxe]

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