Mp4s displaying in IE

[carrollk]

Hi,
When I open a topic in IE that contains an mp4, the mp4 displays as a black box before I move my icon over it(see attached file) . When I move my icon over it, the control panel displays, and once I click Play the movie displays. What I would like to happen is that the mp4 displays the first frame of the movie when you open a topic (instead of a black box). Any ideas on how I can achieve this?

Thanks,
Karen

[NorthEast]

But is the first frame of your movie black?
It might be if you use a fade-in effect.

I insert mp4s as a HTML5 movie (Insert > Multimedia > HTML5 Movie), and the first frame is displayed in the browser (IE, Firefox, Chrome, Android).
Since the player is a browser control, how it looks and behaves will vary a little between each browser.

[RamonS]

And if it does show the first frame, you probably want to change the movie to not fade in, but start right away.

[carrollk]

Hi,
Thanks for getting back to me. We don't have a fade in effect on our first frame. I set the Image Properties>Animation Effects>In Effect property to no effect instead of default but that hasn't changed anything. Any other ideas of what might be causing this and how I could get the first frame to display when the topic is loaded?

Thanks,
Karen