Flare 11.1 crash on svn-bound project 1000, 1001, 1026
Posted: Tue Sep 15, 2015 3:18 pm
I've been having a pretty consistent Flare crash for the last few weeks, but today I think I finally resolved it. I'm posting this in hopes that it saves someone else time and frustration
Ever since I upgraded my Flare instance to 11.1, Flare was crashing regularly when I tried to load a project that was bound to source control (Subversion). I opened the FLPRJ, Flare prompted me to get the latest version, and regardless of what I chose, the CPU usage jumped to over 80%-90% and Flare froze. Eventually, Flare crashed. This happened about 75% of the time when I opened a project bound to svn (which is of course all of my projects). It never happened in unbound test projects. I tried uninstall/reinstall of Flare, but the problem persisted.
In my Windows Event Viewer, I saw related errors regarding Flare and .Net: Event IDs 1000, 1001, and 1026. On this forum, I saw that earlier versions of Flare have thrown these same errors in the past (such as v9x and v10x) (they're baaa-aaack...).
Event ID 1000 mentions KERNELBASE.dll, which got me thinking about DLL dependencies, so on a whim, I cleared out my C:\Users\[Username]\AppData\Local\Temp directory, and it seems to have solved the Flare crash problem. I have successfully loaded my projects every time I've tried since clearing out the temp files, so I think it has to be fixed.
My hunch is that clearing out the temp directory will only fix *some* of the underlying causes of Event IDs 1000, 1001, and 1026, since they're so generic, but it's worth a shot if you're having problems and see those in the log.
Edit: This seems to have fixed my error momentarily, but it came right back a couple hours later. Clearing out the temp directory once again seems to have helped, but I'm guessing I'll need to do it a couple times again for this workaround to help. I've got a ticket open with MadCap Tech Support.
Thanks,
Kristen
Ever since I upgraded my Flare instance to 11.1, Flare was crashing regularly when I tried to load a project that was bound to source control (Subversion). I opened the FLPRJ, Flare prompted me to get the latest version, and regardless of what I chose, the CPU usage jumped to over 80%-90% and Flare froze. Eventually, Flare crashed. This happened about 75% of the time when I opened a project bound to svn (which is of course all of my projects). It never happened in unbound test projects. I tried uninstall/reinstall of Flare, but the problem persisted.
In my Windows Event Viewer, I saw related errors regarding Flare and .Net: Event IDs 1000, 1001, and 1026. On this forum, I saw that earlier versions of Flare have thrown these same errors in the past (such as v9x and v10x) (they're baaa-aaack...).
Event ID 1000 mentions KERNELBASE.dll, which got me thinking about DLL dependencies, so on a whim, I cleared out my C:\Users\[Username]\AppData\Local\Temp directory, and it seems to have solved the Flare crash problem. I have successfully loaded my projects every time I've tried since clearing out the temp files, so I think it has to be fixed.
My hunch is that clearing out the temp directory will only fix *some* of the underlying causes of Event IDs 1000, 1001, and 1026, since they're so generic, but it's worth a shot if you're having problems and see those in the log.
Edit: This seems to have fixed my error momentarily, but it came right back a couple hours later. Clearing out the temp directory once again seems to have helped, but I'm guessing I'll need to do it a couple times again for this workaround to help. I've got a ticket open with MadCap Tech Support.
Thanks,
Kristen