Displaying outside content in a topic?

[sanjsrik]

I've got a JIRA service desk that clients use to submit tickets and search knowledgebase articles. I've been asked if I can include this page in one of the help topics? Not as a simple link that will show the JIRA Service Portal in a separate window, but one that shows the service portal inside of a topic in Flare and lets the user interact with it from inside of the help and then submit a ticket if necessary through this portal that is in the topic?

I've looked in the help and through the forums and don't see anything that talks about inserting frames or outside content such as this into the Flare output.

Thanks in advance.

[Paulie]

Hi there,

There are a few options...

• Add an empty topic to your TOC and manually set the link address to the full URL of your JIRA service desk. This is the easiest way because you do it all using Flare.
• Use a Javascript redirector (the only advantage of this over the above implementation would be that you could probably add some key words to the page that would allow it to show up in the search results).
• Use jQuery, or the HTML object tag. The advantage of this approach is that you could have your own content on the page, plus the JIRA service desk embedded.

Here are a couple of links to additional information:
http://stackoverflow.com/questions/1814 ... -html-page
http://www.webdeveloper.com/forum/showt ... ody-onload

[sanjsrik]

I used a popup weblink in the master page separated by a rule between the footer content and the topic body.

The link now points to the JIRA service desk URL and is displayed in a popup. It's not the most elegant solution and requires the user to login to their Service Desk account the first time, but it does let us have the bug submission form live within the help rather than in the product.