Help with synonyms
Posted: Mon May 23, 2016 2:04 pm
We recently started using synonyms and synonym groups in our project. We have successfully improved search results for users who search for variants of the work "401k" by creating groups like 401k=401(k)=401-k. I've now created a group for variants of the word "e-file" ( efile=e-file), but when I search for efile (which is not in the help), I get 0 search results. I have tried creating a directional synonym instead, but that doesn't work either. Does anyone have any ideas?
Typically special characters - and a hyphen is one of them - will produce undesirable results. Other considerations are the html tags in which the text appears. For instance if you have something like "e-file" Still other considerations are spaces. For example, logon and log on when using the synonyms feature will not work. So what to do? 
Glad you asked. 
Here is what I have done when all else fails. And this does work.... Create a hidden div class in the stylesheet. Then insert text, using the text editor, directly above the </body> tag in your topic. This way the text is physically in the topic, albeit the user does not see this (under normal circumstances unless they do a view page source). For instance, have a look at what I've done to handle variations with log in and log out. 