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Where in Flare is the maintenance key? (for support)
Posted: Mon Oct 02, 2017 9:01 pm
by samjones6
I know it is in a license email, but I dont have access to that from my authoring environment.
Where in Flare itself is the key?
(On Flare 2017 r2, with active bronze maint.)
thanks!
Re: Where in Flare is the maintenance key? (for support)
Posted: Wed Oct 04, 2017 8:12 am
by Feebeegeebee
Hi Sam,
Unlike the license key, I don't think the maintenance key is stored anywhere in the installation area or the registry.
I realise you need it to be able to contact Madcap support via their online form, but, you can contact Madcap using
customerservice@madcapsoftware.com.
Provided you supply your name & company details, I'm sure they'll be able to check that you have a current maintenance plan.
Regards,
Feebeegeebee