Maintenance renewal

[laurence_hsia]

I purchased flare with a bronze package last year, and just received a renewal notice. I want to confirm that if I don't renew the maintenance, flare can still be used but not able to update to higher versions, is my understanding correct? (Meanwhile I have to persuade my boss to allocate an additional budget for the maintenance plan... )

[Feebeegeebee]

Hi Laurence,
Your understanding is correct, as far as I'm aware.
If you are not on a maintenance plan, you will still be able to use Flare.
However, you won't get free product updates/bug fixes or upgrades to the next version, or access to Madcap support.
You have the option to purchase an individual support call, if you need it, but I would guess that works out pretty expensive.
Regards,
Feebeegeebee

[NorthEast]

It depends if it's a perpetual or subscription licence...

https://www.madcapsoftware.com/products ... icing.aspx

Perpetual License
Licensed per user, and is perpetual, allowing you to use the licensed software indefinitely.

Subscription License
Licensed per user, and is for the subscription period only. The subscription period begins on the day of purchase. Bronze-level Maintenance and Support is included in all Subscription Licenses.