Error when building a target

[RMooney]

Using Flare 2017 r3, we have a single project where we generate 5 different manuals from. Myself and a co-worker are able to build/publish all 5 without an issue.

I have another user, who is using the same version of Flare and working in the same project, and when they attempt to build one of the manuals, they get the below error. While she is able to build the other 4 without issue.

The error reason is "Build failed: Root element is missing."

Can anyone assist?

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<MadCapLog
  Protocol="2"
  Description="MadCap Flare 2017 r3 Generated Demo.fltar"
  Date="2019-10-22T16:18:40.1259095-04:00">
  <Messages>Compiling target Demo...
Removing previously generated content...
Loading skin info...
Gathering Glossary information...
Gathering Auto-index information...
Loading Master TOC...
Processing Master TOC...
Collecting linked (merged) help system info...
Generating Glossary...
Collecting source files...
Processing source files...
Build failed: Root element is missing.
Saving log to "C:/Builds/Demo/Output/Demo/Project/Targets/Demo.mclog"
</Messages>
  <Warnings />
  <Errors>
    <LogEntry
      File="file:///C:/Builds/Demo/Output/Demo/Project/Targets/Demo.fltar"
      Message="Build failed: Root element is missing."
      LineIndex="-1"
      CharIndex="-1"
      Subsystem="Compiler"
      Target="Demo"
      ErrorID="10086"></LogEntry>
  </Errors>
</MadCapLog>

[Feebeegeebee]

Hi,
Not seen this myself, but have a look at this thread:
viewtopic.php?f=9&t=29715
and see if any of these suggestions work...
Good luck!
Feebeegeebee

[RMooney]

Hi,
Not seen this myself, but have a look at this thread:
viewtopic.php?f=9&t=29715
and see if any of these suggestions work...
Good luck!
Feebeegeebee

Tried that and no luck

[ChoccieMuffin]

Using a text editor do a compare between the .fltar file that fails (demo.fltar) and any of the targets that succeed. That may help you narrow down the problem. Good luck.

[RMooney]

I took a look and removed some extra content that the 'bad' one had that the good ones didn't have and still he same issue.

I think this is localized to the persons computer, since myself and others can build this without and issue. Its only 1 person having the issue, so far at least.

Is there a temp files folder that Flare uses that we can try cleaning?