MadCap Software Forums

Posted: **Mon May 10, 2021 8:54 am**

Hi,

I've never had an issue with installing Flare before but Flare 2021 will not install for me. I keep getting a "0x80070490" error as shown below.

flare2021-install-failure051021.PNG

It looks like it could be a .NET issue but I have it installed and it's running on my laptop.

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\CDF

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\CDF\v4.0
    HttpNamespaceReservationInstalled    REG_DWORD    0x1
    NetTcpPortSharingInstalled    REG_DWORD    0x1
    NonHttpActivationInstalled    REG_DWORD    0x1
    SMSvcHostPath    REG_SZ    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\
    WMIInstalled    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Client
    CBS    REG_DWORD    0x1
    Install    REG_DWORD    0x1
    InstallPath    REG_SZ    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\
    Release    REG_DWORD    0x70bf0
    Servicing    REG_DWORD    0x0
    TargetVersion    REG_SZ    4.0.0
    Version    REG_SZ    4.7.03056

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Client\1033
    CBS    REG_DWORD    0x1
    Install    REG_DWORD    0x1
    Release    REG_DWORD    0x70bf0
    Servicing    REG_DWORD    0x0
    TargetVersion    REG_SZ    4.0.0
    Version    REG_SZ    4.7.03056

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Full
    CBS    REG_DWORD    0x1
    Install    REG_DWORD    0x1
    InstallPath    REG_SZ    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\
    Release    REG_DWORD    0x70bf0
    Servicing    REG_DWORD    0x0
    TargetVersion    REG_SZ    4.0.0
    Version    REG_SZ    4.7.03056

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Full\1033
    CBS    REG_DWORD    0x1
    Install    REG_DWORD    0x1
    Release    REG_DWORD    0x70bf0
    Servicing    REG_DWORD    0x0
    TargetVersion    REG_SZ    4.0.0
    Version    REG_SZ    4.7.03056

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4.0
    (Default)    REG_SZ    deprecated

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4.0\Client
    Install    REG_DWORD    0x1
    Version    REG_SZ    4.0.0.0

I've filled out a bug report with the install log so hopefully I'll hear back soon. I was just wondering if anyone else has seen this.

Thanks,
Brian

Posted: **Mon May 10, 2021 9:33 am**

You should call MadCap tech support. It'll be a FREE call because you are having issues with installing.

Posted: **Mon May 10, 2021 10:05 am**

Thanks Nita, I will do that.

Brian

Posted: **Mon May 10, 2021 10:59 am**

Just got off the phone and the problem was solved by MadCap. I was running .NET 4.7 so we installed 4.8 and then I was able to install Flare 2021 without issues.

MadCap Software Forums

Can't install Flare 2021 (Solved -- Installed .NET 4.8)

Can't install Flare 2021 (Solved -- Installed .NET 4.8)

Re: Can't install Flare 2021

Re: Can't install Flare 2021

Re: Can't install Flare 2021 (Solved -- Installed .NET 4.8)