Labelling for ChatBots.

[BedfordWriter]

Wondering if anyone has any insight into this art? I'm not finding much online that will guide me.

My goal is to ensure that topics are structured so that Bing and whatever other Chatbots are out there trolling can take customer questions and build useful answers from our published documentation.

My experiments so far don't indicate much benefit from meta tags, concept tags, micro content, etc. What seems to matter most is how closely the question I ask Bing matches text within a topic. I can try to anticipate questions and use those words in my text but it would be nice if I could also add something that the Chatbots would recognize as categorization.

Thoughts and comments?