MadCap Software Forums

Hello, first post ever though I've used a ton of the info I've gathered here.


I attach PDF files in flare through hyperlinks. Most of mine will open. But, I have a hand full that will open for me (from the output) and for another co-worker, but they won't open for two other co-workers. They get security notifications. I have looked at the security permissions in adobe (set to no security); I've resaved them and reloaded them into flare. I've looked at MOTW, which I had never heard of, and it is not enabled.

Does anyone have a clue as to why some open and others don't when they are all loaded, attached, and set to the same permissions? Thanks!

What's the exact message they're getting? That might help us determine what's happening.

I do know one common problem is if you link to a pdf on a network server and the user doesn't have access to that server or to the specific folder.

Error message reads:

Your file couldn't be accessed. It may have been moved, edited, or deleted. ERR_FILE_NOT_FOUND


We do have a very locked down server. But, I put it on my desktop to pull it over in case the shared drive was the issue. I just can't figure out why 40 or so work and 10 or so don't.

I appreciate any tips.

Working with the flare rep, we determined....

The file names were too long. Weird but fixed! Thanks all