MadCap Software Forums

Hello-

I looked at the only other topic regarding dual monitors, but my problem is different.

The problem is that the mouse pointer becomes locked in the "diagonal resize" function. I cannot move, minimize, maximize, or even close Flare using the mouse. Today it happened after building the help file. Other times, I cannot recall a specific action that preceded the problem.

If I turn off dual monitor mode so that all my programs are open on only one monitor, the problem goes away. Previously, that would fix it. However, as soon as I returned to an extended desktop today, the Flare problem resumed. I have also restarted the computer, to no effect. As soon as I drag Flare to the other monitor, I lose the ability to drag it back. This doesn't happen with any of my other programs, so I assumed it must be a bug with Flare.

Any suggestions would be greatly appreciated.

Greg

I have never had that issue with Flare, and I use dual monitors all the time, I would update your video drivers to see if that corrects this issue.

I use dual monitors the whole time, and I don't have this issue at all.
I just moved the Flare window between monitors, no problem.
Are you sure this issue only happens with Flare? It sounds like more of a Windows issue.