Setting up mail

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DeNelo
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Setting up mail

Post by DeNelo »

Hi,
I'm evaluating Flare 4. As I did 2 and 3... :D
When I open a topic, click File > Review > Send for review, and then click Mail Setup or Send, the "Looking up email address in Active Directory" dialog comes up. And it goes on forever and ever - I have to kill :madcap: Flare using the Task Manager to get rid of it.
Oh, did I say that we don't use Active Directory for mail here..? We use LDAP and Lotus Domino.
I haven't read anywhere that Flare only supports Microsoft-only shops???
Do you have a workaround of sorts..? The review functionality is really important for us.
-Niels
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helen
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Re: Setting up mail

Post by helen »

I have literally just posted exactly the same problem in the Getting Started Forum!I'm SO pleased to hear it's not just me!!

http://forums.madcapsoftware.com/viewto ... f=4&t=7012
DeNelo
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Re: Setting up mail

Post by DeNelo »

Glad to hear it. It's funny: Selecting File > Send To > E-mail recipient has no effect at all. However, using the "Tell my friends" (or whatever) feature in X-Edit opens a new e-mail in my Notes.
-Niels
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Richard Ferrell
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Re: Setting up mail

Post by Richard Ferrell »

Flare and X-edit will currently only work with Active Directory and Outlook, This maybe corrected in a future version
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helen
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Re: Setting up mail

Post by helen »

Richard Ferrell wrote:Flare and X-edit will currently only work with Active Directory and Outlook, This maybe corrected in a future version
:shock:

If you would just make that "Cancel" button work I could tell it where to look!
DeNelo
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Re: Setting up mail

Post by DeNelo »

"May be corrected" :shock:
I don't see from any information on this website that the Flare peer review functionality only works in Active Directory shops? :evil:
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NorthEast
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Re: Setting up mail

Post by NorthEast »

This might be a dumb question, but I don't really know what Active Directory is or what connecting to it should do. Does connecting to AD just add in people from the exchange address book to your recipients list?

I clicked Setup Mail and entered my email address and Outgoing Mail server - using the Exchange server address used in my Outlook settings. When I clicked Lookup in Active directory it just said "Failed to locate Exchange server".

That didn't stop me sending an email though, I could manually add a recipient and send them the topic, which opened up a draft message in Outlook.
Andrew
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Re: Setting up mail

Post by Andrew »

Think of AD as a centralized system of directory service, DNS, authentication, and administration.
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NorthEast
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Re: Setting up mail

Post by NorthEast »

Andrew wrote:Think of AD as a centralized system of directory service, DNS, authentication, and administration.
Yep, but what what extra benefits/features would AD give me when using Flare?
Will it just populate the address list in Flare with the Exchange server address list?
helen
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Re: Setting up mail

Post by helen »

Dave Lee wrote:This might be a dumb question, but I don't really know what Active Directory is or what connecting to it should do. Does connecting to AD just add in people from the exchange address book to your recipients list?

I clicked Setup Mail and entered my email address and Outgoing Mail server - using the Exchange server address used in my Outlook settings. When I clicked Lookup in Active directory it just said "Failed to locate Exchange server".

That didn't stop me sending an email though, I could manually add a recipient and send them the topic, which opened up a draft message in Outlook.
I don't understand either. The only thing I know for sure is that if I manually enter an email address and click Send, it STILL tries to configure Active Directory, it can't be cancelled, and then bye bye Flare. If it would just let me cancel I would tell it exactly where to look. It's not only really frustrating that such a major piece of functionality is unavailable to non-AD houses, it's also incredibly unfriendly to take down Flare in the process. :evil:

I'd love mine to say "Failed to locate Exchange Server" after I click "Setup Mail" OR "Send" (after manually entering an email address) because that might just give me access to the fields underneath that box and then, I might be in with a fighting chance (although probably not from Richard's earlier post). As it is - both buttons go down the AD path leaving me on a little island cursing loudly.

Dave - are you saying that when you click "Setup Mail" you can actually access those fields, i.e. it doesn't automatically go "Looking up email address in Active Directory"? If so - it's even more bizzare than I previously thought, as it's not doing doing that on my system, nor is it doing that on the OP's system (if I've understood correctly).
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Re: Setting up mail

Post by Andrew »

Dave Lee wrote:
Andrew wrote:Think of AD as a centralized system of directory service, DNS, authentication, and administration.
Yep, but what what extra benefits/features would AD give me when using Flare?
Will it just populate the address list in Flare with the Exchange server address list?
Presumably. I haven't experimented much with the feature (it only sends 1 topic at a time, which is basically useless to us), but we use AD, so I didn't have any problems.
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NorthEast
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Re: Setting up mail

Post by NorthEast »

helen wrote:Dave - are you saying that when you click "Setup Mail" you can actually access those fields, i.e. it doesn't automatically go "Looking up email address in Active Directory"? If so - it's even more bizzare than I previously thought, as it's not doing doing that on my system, nor is it doing that on the OP's system (if I've understood correctly).
Yep, I get a window with 2 fields, Outgoing Mail Server and Your E-mail address, and a button Lookup in Active Directory.

For the mail server I entered my Exchange server address (as used by Outlook). Clicking Lookup in Active Directory just displays that same error, whether the server address is filled-in or blank.

I'm just not sure how it's supposed to work, so I don't know if it's working as intended or if there's anything missing - e.g. should the Recipients list include my work address book from Exchange?
helen
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Re: Setting up mail

Post by helen »

Right.... I do this:

1) Open a topic
2) Click Send for Review
3) Click Setup Mail

I get this:
Untitled.png
(And that little bar is still ticking along crashing Flare as we speak). That Cancel button does not work, nor can you close it.

The front dialog (Looking up email address in Active Directory) comes up straight away, I would love to get to the fields in the dialog box it's sitting on, but no, I can't. :roll:

If I manually enter email address (as you can see I have) and then select one and click Send - I get to the very same place, shortly followed by generic crash, details of which are probably useless but I feel like posting them anyhow:
Untitled3.png
Hmm, no, I'm still annoyed. :(
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KevinDAmery
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Re: Setting up mail

Post by KevinDAmery »

Dave Lee wrote:
Andrew wrote:Think of AD as a centralized system of directory service, DNS, authentication, and administration.
Yep, but what what extra benefits/features would AD give me when using Flare?
Will it just populate the address list in Flare with the Exchange server address list?
At a guess, I'd say none: I think it's more a case of Madcap assuming that everyone who'll want to collaborate already having AD in place and therefore they could allow it to handle parts of the communication without Madcap having to write code for it.

Regardless of the merits / lack thereof of AD, it seems short sighted to assume *everyone* has it.
Until next time....
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NorthEast
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Re: Setting up mail

Post by NorthEast »

helen wrote:The front dialog (Looking up email address in Active Directory) comes up straight away, I would love to get to the fields in the dialog box it's sitting on, but no, I can't. :roll:
Ok, I've never seen the 'Looking up email address in Active Directory' progress thing, I'm not sure if it's a bad thing that I don't see it though!
KevinDAmery wrote:At a guess, I'd say none: I think it's more a case of Madcap assuming that everyone who'll want to collaborate already having AD in place and therefore they could allow it to handle parts of the communication without Madcap having to write code for it.
Ah, so maybe the email would be sent directly without opening a draft copy in Outlook first?
Andrew
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Re: Setting up mail

Post by Andrew »

I wonder why MadCap didn't just give users the option to open your default mail client with a message and attachment?
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helen
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Re: Setting up mail

Post by helen »

Andrew wrote:I wonder why MadCap didn't just give users the option to open your default mail client with a message and attachment?
Me too.

Trust me Dave, you don't ever want to see that dialog box, if you do, kill Flare before it kills itself. :roll:
RamonS
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Re: Setting up mail

Post by RamonS »

Andrew wrote:I wonder why MadCap didn't just give users the option to open your default mail client with a message and attachment?
Keep in mind that MadCap is a Microsoft .NET showcase company. I still think they need to be "Microsoft only" as much as possible to keep the goons in Redmond quiet.
NorthEast
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Re: Setting up mail

Post by NorthEast »

Andrew wrote:I wonder why MadCap didn't just give users the option to open your default mail client with a message and attachment?
That's what it does for me.

So does that mean if your setup doesn't work, it works?
Adrian Durand
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Re: Setting up mail

Post by Adrian Durand »

Hi All,

I'm in the same situation as Dave, with the same results.

I've confirmed with our technical department that we run Active Directory with Outlook on a WIn2003 Server, but I got the 'Failed to find Active Directory' message when setting up the e-mail.
However, as per Dave, I can still send the message as it opens as a draft e-mail with the attachment, and was received by the intended recipient after being sent.

Does anyone know if a setting needs to be made to the Outlook / AD server?

Thanks

Adrian
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Re: Setting up mail

Post by Richard Ferrell »

Active Directry is not required for Sending topics, please see this message.

http://forums.madcapsoftware.com/viewto ... 803#p38803
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Re: Setting up mail

Post by Richard Ferrell »

If you are having problems send our your topic for Review then please open a support ticket.

https://www.madcapsoftware.com/support/contact.aspx
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helen
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Re: Setting up mail

Post by helen »

The problem has been fixed!! :D

We have a Windows Server 2003 x64 domain XXXXX hosting user accounts and machines. We outsource email and SMTP on the DC is set to forward to our provider. Our user profiles do not specify email information - as soon as we gave it one, everything worked perfectly (as Dave described above) and Flare stopped being stroppy.

DeNelo - I don't know if yours is the same problem but on the off chance it is I hope the above (from my manager) helps you. :)

Ahh today is going to be a Good Day. :D
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Re: Setting up mail

Post by Richard Ferrell »

Helen,

Thanks for the feedback, I am going to be passing it over to the Developers and QA to check it out!
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gmorgan
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Re: Setting up mail

Post by gmorgan »

I am having the exact same issues. The AD that holds all our email info sits on a different network than what I work on so I think that is why the process is getting hung up for me. I need to be able to get behind that progress dialog as well, I could then manually add the email server. Has there been resolution to this issue or even a workaround?
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