Problem viewing CSH
Problem viewing CSH
I have a problem with our CSH.
When I test any CSH link in FireFox (and IE) from our web application I get the message:
Not Found
The requested URL /rebranding/help/en_GB/null../Subsystems/sbx_user_guide_en/Content/USER_GUIDE_EN/my_topic.htm was not found on this server.
Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8b PHP/4.3.11 with Suhosin-Patch Server at HOSTNAME Port 443
The url from "Subsystems" onwards is correct but when tested I get the "null.." added on therefore invalidating the address. I've tried all sorts of variants but none work. Sometimes I see a "null" or "null.." sometimes not (but then the address is truncated). I have a French version of this project whose CSH does work and yes, AFAIK, the structure is identical!
The csh links are all functional in Flare.
I'm imagining it could be a javascript error but in which file and where?
When I test any CSH link in FireFox (and IE) from our web application I get the message:
Not Found
The requested URL /rebranding/help/en_GB/null../Subsystems/sbx_user_guide_en/Content/USER_GUIDE_EN/my_topic.htm was not found on this server.
Apache/2.0.63 (Unix) mod_ssl/2.0.63 OpenSSL/0.9.8b PHP/4.3.11 with Suhosin-Patch Server at HOSTNAME Port 443
The url from "Subsystems" onwards is correct but when tested I get the "null.." added on therefore invalidating the address. I've tried all sorts of variants but none work. Sometimes I see a "null" or "null.." sometimes not (but then the address is truncated). I have a French version of this project whose CSH does work and yes, AFAIK, the structure is identical!
The csh links are all functional in Flare.
I'm imagining it could be a javascript error but in which file and where?
Re: Problem viewing CSH
Is your app calling to the appropriate _CSH.htm version of your help file (e.g., default_CSH.htm)?
Also, did you leave the _Left.htm file (e.g., default_Left.htm) on the server? The CSH call has to call the _CSH page and something happens that switches the URL to the _Left page. I don't know exactly what's going on, but I see it happening on the MadCap knowledgebase. For instance, click on this link and watch the URL change from _CSH to _Left --> http://kb.madcapsoftware.com/default_CSH.htm#GEN1019F
If you didn't upload the _Left file to the server then maybe it can't resolve the URL the way it needs to.
Also, did you leave the _Left.htm file (e.g., default_Left.htm) on the server? The CSH call has to call the _CSH page and something happens that switches the URL to the _Left page. I don't know exactly what's going on, but I see it happening on the MadCap knowledgebase. For instance, click on this link and watch the URL change from _CSH to _Left --> http://kb.madcapsoftware.com/default_CSH.htm#GEN1019F
If you didn't upload the _Left file to the server then maybe it can't resolve the URL the way it needs to.
Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.
Re: Problem viewing CSH
Thanks Lisa
When testing the links I noticed the switch to the default_Left.htm (which does exist on the server). I checked this file (and the other default files) but I still get the same "null" message...
When testing the links I noticed the switch to the default_Left.htm (which does exist on the server). I checked this file (and the other default files) but I still get the same "null" message...
-
- Senior Propellus Maximus
- Posts: 4293
- Joined: Thu Feb 02, 2006 9:29 am
- Location: The Electric City
Re: Problem viewing CSH
Can you post the CSH call that the application makes? Maybe there is just a ".." too many in there. Also, what does the Apache log claim is was asked to serve up?
New Book: Creating user-friendly Online Help
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U
Re: Problem viewing CSH
From the application here is an example of a CSH call which works (French version):
https://doc/rebranding/help/fr_FR/Defau ... er_Blue_FR
In the English version it would be (with the additional "null" added by a mysterious other!) :
https://doc/rebranding/help/en_GB/Defau ... er_Blue_EN
The Apache Server says the following :
Sep 18 17:55:12 doc httpd[1600]: [error] [client 172.16.10.112] File does not exist: /synerway/web/rebranding/help/en_GB/default.xml, referer: https://doc/rebranding/help/en_GB/Default_CSH.htm
Sep 18 17:55:14 doc httpd[692]: [error] [client 172.16.10.112] File does not exist: /synerway/web/rebranding/help/en_GB/null.., referer: https://doc/rebranding/help/en_GB/Skin/Navigation.htm
HTH!
https://doc/rebranding/help/fr_FR/Defau ... er_Blue_FR
In the English version it would be (with the additional "null" added by a mysterious other!) :
https://doc/rebranding/help/en_GB/Defau ... er_Blue_EN
The Apache Server says the following :
Sep 18 17:55:12 doc httpd[1600]: [error] [client 172.16.10.112] File does not exist: /synerway/web/rebranding/help/en_GB/default.xml, referer: https://doc/rebranding/help/en_GB/Default_CSH.htm
Sep 18 17:55:14 doc httpd[692]: [error] [client 172.16.10.112] File does not exist: /synerway/web/rebranding/help/en_GB/null.., referer: https://doc/rebranding/help/en_GB/Skin/Navigation.htm
HTH!
-
- Senior Propellus Maximus
- Posts: 4293
- Joined: Thu Feb 02, 2006 9:29 am
- Location: The Electric City
Re: Problem viewing CSH
So, how does the call for the English version get compiled? When the call gets put together something slips the null in there. First place I'd look is the application code.
New Book: Creating user-friendly Online Help
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U
Re: Problem viewing CSH
I'm inclined to agree with you but you know how it is sometimes with developers - they take one look and say that it's on your side of the field !
Re: Problem viewing CSH
Or worse, "But it's fine on my machine!"NickC wrote:I'm inclined to agree with you but you know how it is sometimes with developers - they take one look and say that it's on your side of the field !
Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.
Re: Problem viewing CSH
I'm having the same problem and am desperately looking for a solution. The same URL works on the help I compiled pre-4.0 but not now, even though the paths and folder structure have not changed, just the content.
Bob Buchko
Technical Communicator
Corporate Trainer
Flare Noob
Technical Communicator
Corporate Trainer
Flare Noob
-
- Senior Propellus Maximus
- Posts: 4293
- Joined: Thu Feb 02, 2006 9:29 am
- Location: The Electric City
Re: Problem viewing CSH
This thread is about a different issue and has nothing to do with 3.1 / 4 differences in Flare.
New Book: Creating user-friendly Online Help
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U