Trouble getting the v3 help viewer to run

[alex]

I encountered the following error while trying to run SetupMadCapHelpViewer0303.msi to set up the Help Viewer:

The cabinet file '_33384479434F5A05291C5731BCDA7175' required for this installation is
corrupt and cannot be used. This could indicate a network error, an error reading from the
CD-ROM, or a problem with this package.

Has anyone else run into this?

Thanks,
Alex

[LTinker68]

Nope, but I'm guessing you downloaded the help viewer from the MadCap website? You may not have downloaded the entire thing or something may have happened to your connection and the file got corrupted. Try downloading it again. Or have you already done that and it's still giving you the error?

[alex]

Thanks, Lisa. You were correct. Because it is an .msi file, our corporate security policies prohibit me from being able to download the file. Our support department had to download it for me, so something must have happened to it during their download. Someone else with the appropriate credentials just downloaded it again for me, and it *is* working fine.

Hey MadCap, how about zipping those files so they don't alarm our IT department

Thanks,
Alex

[RamonS]

A good IT department also scans zipped files, so not much would be gained unless the archive is password protected.

[alex]

Yes, of course, and everything is scanned; however, certain extensions appear to be automatic showstoppers for us. They never even make it to the scanning stage.

[RamonS]

What I meant was that when .exe or .msi files are blocked without being zipped then they will be blocked when they are in a plain zip file. So there needs to be a password on the zip file so that the scanner cannot access it. Sometimes it is also enough to just remove the file extension. In one of my previous jobs I had to zip, password protect, and remove the extension when I sent something to a particular customer.

[alex]

Ah, I see. I learn something new every day. Thanks, David.