V 4.1 | My text becomes invisible after applying Span to it!

[Cecily]

It doesn't happen to everyone and I think MadCap had a problem recreating the problem.

Given the number of people who've experienced it within a few hours of it being released, you wouldn't think it was that hard to reproduce. Still, at least they're on the case now.

You could try temporarily setting the <p> tag's mc-hyphenate property to "never".

Out of interest, how would that help?

[aowen]

I had this problem too. I noticed when I adjusted the different windows such as the content explorer and styles windows that the text would reappear. And then when I readjusted a window, it would disappear again. I closed Flare and rebooted my computer. I haven't had any trouble since.

My reboot didn't fix the problem (so disregard my suggestion ). Oddly enough though, the topics where I first noticed the problem are fixed, but then I found that the text is disappearing in other ones. Mine doesn't do this in every topic with spans, bold, and hyperlinks. It's random. But you can still see the text in Preview mode while waiting for the fix, so it's ok.

[doc_guy]

The problem seems to be tied to hyphenation. By turning off hyphenation, the problem seems to be solved.

[Richard Ferrell]

We are aware of the issue, and What is causing the issue, I will let you know what the fix is it for this issue!

[Cecily]

The problem seems to be tied to hyphenation. By turning off hyphenation, the problem seems to be solved.

I thought I had hyphenation switched off, and still had random invisible text, graphics and hyperlinks.
However, I've just checked (albeit back in 4.0 and boy is it buried away) and the hyphenation settings are all default - which is odd, as I've never noticed Flare hyphenate anything.

[mattbnh]

I have 4.1 on a system with ie6.0.2900.yada.yada.

(Fortunately this system is a sandbox where I can experiment without risking time critical projects)

I am not seeing this problem, looking at a Flare sample project that I added topics to and also added a custom style sheet with a new span defined.

No sign of this problem with either the inherent stylesheet or the new one.

I also just opened a copy of a 'real' project and again no sign of this problem.

I would upgrade to IE7 and try this out but No.

I hate IE7 far more than I like my fellow Flare users (I use anything but IE every chance I get). Sorry.

But I do plan to let 4.1 percolate a while before giving the rest of the writing group the thumbs up to upgrade.

I did see a couple of other fixes that I appreciated, so that is encouraging.

[Cecily]

If you're not getting this problem - lucky you. However, I wasn't getting it in every topic: some were fine, some it was just a single word or graphic of an icon, whereas in other topics there were several large instances. So keep your eyes peeled and your fingers crossed (if that doesn't hamper your writing/typing too much).

[Richard Ferrell]

The issue is not with IE 6.0 or IE 7.0 its will Flare itseld and the XML editor, We should have an update soon for you on this.

[Richard Ferrell]

From this Forum Post http://forums.madcapsoftware.com/viewto ... 735#p43462


Dear Propeller Heads!

A new update for Flare 4.1 has been released, you can download it from the Same Link you downloaded 4.1. This corrects the issue about the Span Tag and Invisible text. If you don't have the download page Click the PM button and let me know and I will send you a link. You will want to uninstall the current version 4.1 first.

I can't post the link in the Forums as Google finds it and then that creates lots of problems!

Thanks for all of your help in troubleshooting this issue.

[Don]

I'm having the same problem with text that has attirbutes like "var" (italicized for a variable) not displaying in Flare 4.1. I can't identify a specific situation when this happens. I have a lot of material and it is not easy to determine when something isn't displaying.

Is there a fix for this or what is the easiest way to roll back to 4.0?

[KevinDAmery]

Update 4.1 as Richard mentioned - the new version was posted today. You'll need to download the full file again.

[mattbnh]

Do you need to uninstall the 'old' 4.1 first?

Maybe this is a dumb question, but it should have been spelled out.

Edit: To my sorrow, I find that uninstalling 4.1 also uninstalls 4.0. Now I have to go look up my license info and reload.

Whining aside, thanks to Madcap for addressing the issue so rapidly.

[Richard Ferrell]

Your License key should still be kept in the registry, when you reinstall version 4.1

[mattbnh]

Your License key should still be kept in the registry, when you reinstall version 4.1

That worked great, no problems, license intact.

To me it is the mark of a good company that even when things go wrong
(and something always does) it gets right the right way.

Thanks Madcap.

[mattf]

Anybody having this issue with tables? I have a table that goes completely AWOL in my PDF target, but it's there in WebHelp. I kept reconstructing it from scratch and generating output after every few edits, hoping to catch the moment. But it was working so well I figured the problem had gone away. When I was all done it was back.

I went through and took out all the C span !s and the &160; spaces and cleaned up the empty paragraphs and such, but it's still happening. Sounds like this could be my critter.

What's the solution here? I didn't see anyone say DO THIS, except log a bug. I'm using 4.2

Thanks,

Matt

[mattf]

Never mind. I had my table print support "page-break-within" style set to "avoid". Setting it back to "default" fixed it. The table was too long to fit on any page, so the whole chapter got moofed.