Getting a line in print outputs only

[ChristyPatton]

I have several graphics in my project. All are .jpg. I have some set for two different output sizes using single source features in Flare V4 and Capture V3. "Out of the blue" some of the images have started getting some type of frame, border, or shadow. Some of the images are in tables and some are not. I have looked at the graphics in Capture and made sure any type of frame or shadow is turned off. This line only occurs in printed output, i.e. Word 07 and PDF.

I could use an idea for locating and extinguishing the culprit.

error line.jpg

[ChristyPatton]

Through continued testing, I am pretty sure it is in a style sheet somewhere. Still looking for ideas.

Thanx,

[milachar]

I'm having the same issue: a black line that appears to be a border on the images for which I have set a print format. It's usually on the right and bottom of the image, but sometimes on the top too.

Did you ever find out what was causing this?

[alaltenburg]

Is it possible you have a shadow set for images?

[ChristyPatton]

I slept a couple of times since then!

I rememeber dealing with it but I can't remember what solved the problem. I remember it coming out of no where. I'm looking at my css and under the Uncliassified group there are some borders. I'm not convinced that was the problem though. Check it out. In the mean time I'll keep trying to remember. Shame on me for not posting a solution. But I don't remember if I solved it or it just went away.

What version of Flare are you working with?

I don't remember if it was a shadow or not. If it is, Word is adding it because it didn't happen with the online pics.

[ChristyPatton]

I asked about version and then did a little investigation. There was a service patch released just days after this occured. I also reviewed my conversations and I am wondering if it was the result of a bug. I don't remember for sure but make sure your versions are all updated.

[milachar]

I'm working with Flare 4.2.0 and Capture 3.0.16.

I've noticed that the "shadow" only appears when I set the print DPI to greater than 96 in Capture. The higher it is, the thicker the lines are, even though the size of my image is the same.

If a shadow was applied to the entire image, where would I find this property? My images don't have objects, they are just single-layer images. In Flare, border and outline are set to "none" for all images; I'm doing tests on images to which no classes are applied.

Thank you both for your replies!

[alaltenburg]

A shadow wouldn't be something that would be on by accident. I don't think there is a default setting for something like that.
I would think it was more of a DPI issue, that you may have the image set to print at a different DPI than when seen on screen.

[milachar]

Yes, I have the print DPI set to 300, because the regular images in my PDF output from Flare don't look very good...

The lines appear on both images that I captured with Capture, and images from old screenshots which I edit with Capture.

[SteveS]

I've seen photoshop do something like this if you use the clipboard to transfer images.

If this is the case the problem is with the image and not the styles applies to it via the css.

[milachar]

Hm... interesting. The lines only appear in print output, though; the images look fine for WebHelp.

[ChristyPatton]

Are you using Word or going straight to PDF as your print output?

[milachar]

I was going straight to PDF.

I tried with Word first, but I see the lines in the Word document, and they are also there in the Word-generated PDF.

They're in the XPS output, but less so. Unfortunately, we have to use PDF.

[ChristyPatton]

have you tried setting up a PDF target to see what happens?

Sorry, bad question, I didn't read your previous post thoroughly. I finally remembered what I did to solve the problem You aren't going to like it.

Because of our procedures, we have two sets of graphics. One set we call raw, and one with any alterations for insertion into the Flare project. Because I only had 2 or 3 with this problem I started over again. None of them had any editing (callouts, Photoshopping or anything else) so this was not a big deal but it was a solution since I couldn't seem to resolve it anyway else.

I've tried to not delete any responses from Flare support but I do not have one from them on this, if I have the correct bug submission to start with.

I am so very sorry I haven't been much of a help on this. I just cannot remember finding any css settings that caused the shadow. A css setting would have effected all my pics and like I said, I only had 2 or 3 that were effected.

hum......

[milachar]

Sorry, I didn't answer your question very well. That's what I've been using all along. I tried Word to PDF only after you asked.

When I add padding and a border, the line is outside of the border.

[ChristyPatton]

In your Print medium, check the class for your pics and make sure there isn't a border in there. For example, p.img or p.figure but be sure to check the print medium.

[ChristyPatton]

You're adding padding and a border to something like p.img or p.figure? Make sure you look at the Unclassified group in the print medium.

[milachar]

There is no class applied to these images, and I checked the default properties for all images.

The padding and border were added in Capture. It was just a test to see if the lines would stay right next to the image, or outside of the padding and border.

[ChristyPatton]

Unfortunately I'm thinkin' that's the reason I deleted the image in the project and started over. I'm thinkin' I found out Capture was the culprit but couldn't figure out why.

That brings us back to 'I Only had 2 or 3 images...' I would recommend Madcap support if you can. Unless someone here can step up.

sorry I haven't been any help.

[milachar]

You've saved me some time, I think! Thanks very much.

[bobmoon]

In your Print medium, check the class for your pics and make sure there isn't a border in there. For example, p.img or p.figure but be sure to check the print medium.

I'm not sure if this applies, but you might need to check your default medium and see if some of its attributes are "cascading" into your print medium. That got me when I started generating PDF output directly instead of generating Word. Word is stupid about CSS, so Flare has to translate your styles into Word equivalents. Apparently though, when Flare builds the PDF content, it applies CSS much more like a browser would.

For example, if your default medium applied a border to your img tags, you would need to have border:none for images in the print medium to "turn off" the border in the PDF.

This got me with lists, because I had some styling applied to the li elements in my default medium which Flare-to-Word ignored. But when generating PDF, Flare included that formatting and my lists got wacky.

Bob

[mattf]

I gave up on Capture for this very issue. I had Capture 4.2 when I finally bailed. In earlier versions I had a groove going where I would use a single image to be displayed at different DPIs in webhelp and print (mind, it never really worked the way it was supposed to...in Capture 3.0 I had to "enable" print, choose my print DPI settings, then clear the "enable" checkbox in order to make it work). But in 4.2 the print version kept getting this line and I could find no way to remove it. Came time to ship the product, so I had to cut Capture loose.

Now my workflow is monstrous. I take a raw screenshot using PrintScreen and save it as a bitmap with Paint, open it in PhotoShop and save it at different DPIs, then insert both versions and mark them with condition tags. The single-source image capability that Capture was supposed to provide is thus useless to me. I don't like to complain. It's just that it is such a good idea and would save me so much time if it worked right.

[donrasky]

I believe I have a workaround for this issue in at least some cases.

I opened the image in Capture and used Capture to re-capture the image without some of the white space around the image. The line went away.

We were getting just one or two lines RECENTLY (sometimes in an "L" shape) on a logo provided by our MarComm dept. When we placed the image in Flare (Decoration/Image Frame, Page Layout page), the line appeared in Flare and its print output (PDF).

NOTE: The original file was a jpg file and did not have any boarders or shading on the logo. It did have white space. When I recaptured the image using a region capture without the white space and replaced the file, the line(s) were gone.