Search in html output stopped working

[Cecily]

I created a project in 3.x. Another author has worked on it 4.0, which I now have too.

The skin includes a Search tab and has Show Advanced Search enabled and it certainly used to work in the output.

However, I've just made some changes, compiled and the search doesn't find anything, whatever I search for (even "the").

I've edited the skin and switched searching off and then on again, but it still doesn't work.

Any suggestions? Thanks

[helen]

These links may help you:

http://forums.madcapsoftware.com/viewto ... f=8&t=6102
http://kb.madcapsoftware.com/Content/Fl ... 20Help.htm

[Cecily]

Brilliant. That fixed it, thanks. It was probably a symptom of the way I reinstalled v4 when rolling back from v4.1.

[Cecily]

I recently upgraded to 4.1 (second time) and although the Search worked fine when I compiled locally, I got this problem on help compiled on the build server, which isn't something I can test as quickly or easily.

Off goes a bug report to MadCap...

[KevinDAmery]

I would suggest you need to re-register the itcc.dll file on the build server. Or get IT to do it if you don't have the system rights to do it yourself.

I doubt that it's a different issue just because it's on a build server and kicked off through the command line. The dll becoming unregistered will have the same effect regardless of the type of system.

[Cecily]

Thanks, I've done that (as per Knowlegebase article I was pointed to before). Of course as it's on the build server this time, I have to wait for it to build, uninstall the product, reinstall the latest interim build and then view the help. Not difficult, but annoyingly time consuming.

[KevinDAmery]

True, although you should only have to do it once. Unless something goes an unregisters the dll again...

[Cecily]

In addition to the info on how to fix this problem (http://kb.madcapsoftware.com/Content/Fl ... 20Help.htm, which says to navigate to C:\Program Files\MadCap Software\MadCap Flare\Flare.app\Resources\Bin and run RegisterItcc.bat), I just received this from Flare support, which may be of interest:

Flare provides the .dll and the bat file to register it, but does not register the ITCC.dll.
Its usually installed and registered by other applications such as HTML Help Workshop, Studio, RoboHelp, and other software. If there are changes, upgrades, or uninstalls to these other programs, they will unregister the .dll at that time.
Once registered again, there shouldn't be any more problems with it of course if nothing happens with other software that would cause it to become unregistered.

[sdswriter]

Hi,

I recently upgraded to Flare 4.1 on a Windows 32-bit system, and encountered the search issue in the html help output...

As suggested, I re-registered the ITCC.dll. file. However, when I recompiled, the help compiler broke near the end of the process. An error message read "Microsoft HTML Help Compiler has encountered a problem and needs to close. We are sorry for the inconvenience."

The error report read:

Error signature:______________________
Appliance hhc.exe AppVer 4.74.8702.0 ModName: mswcrt.dll
ModVer: 7.0.2600.2180 Offset: 0003734e

Has anybody else encountered this issue? I tried re-starting Flare again and recompiling, and re-registering the ITCC.dll. again, but the same error occurred. I even tried replacing the Flareapp/Resources/bin directory in Flare V4 with the bin directory from FlareV3, but still encountered the same issue.

Any ideas? Thanks for your help!

Steve

[Richard Ferrell]

Do you have HTML Help workshop installed on your machine? If so you may want to remove it and reinstalll it.

http://msdn.microsoft.com/en-us/library/ms669985.aspx