Togglers, drop-down text, and snippets

[aguerriero]

Our project has two topics that contain 4 togglers, each with 5-10 instances of drop-down text. The drop-down text body of most of them also contains at least one snippet.

We have found that the performance of these two topics is severely degraded. In the Preview and in the compiled WebHelp, clicking one of the togglers can take anywhere from 2 to 5 seconds to reveal its contents. Clicking the drop-down text, once revealed, is a bit faster but still not instantaneous like it is in other topics.

Does this sort of nesting degrade performance somehow? It is likely the togglers, drop-down text, or snippets causing the issue?

[LTinker68]

Does it happen in both Internet Explorer and Firefox? If not, you might want to open the topic in the Internal Text Editor and make sure the tags are properly bookended. For example, <p><span class="redText">text</span></p> is correct, <p><span class="redText"></p></span> is not.

[aguerriero]

It does happen in both. I would say Firefox is a wee bit faster, but there is still a delay. I did a tag check and everything is properly closed and nested.

[LTinker68]

I don't have anything that complex to test to see if it happens for me, too. I recommend you submit a bug report to MadCap and attach that topic and any supporting elements (e.g., graphics) and see if they can recreate the problem.

Also mention if you were testing this on your local machine, on a networked drive, and/or on a web server.