Calling Webhelp Frame without an Alias file

[Adrian Durand]

Hi All,

I've encountered a problem, and am hoping you cna help..

I'm producing a webhelp project with the call from the application being directly to the relevant page in the help system (as shown below).

//server/help/content/folder1/folder2/topic/page.htm

What I would like to do is be able to call the Default_Left.htm as well to allow the frame to be shown (along with TOC etc).
I've spoken to our developers, and they're not certain as how to implement this. Has anyone run accross this before, and if so, how did you manage to get round this?

btw, the use of the Alias file is not possible

Regards

Adrian

[LTinker68]

You don't need to use alias IDs. In the Flare help, do a search on CSH. One of the topics that will be returned explains how to use Javascript or a URL call to load a topic by its filename. You still use the default_CSH.htm file in the call, but you don't have to use a map ID. (BTW, default_Left.htm is loaded by default_CSH.htm -- you don't make the call to default_Left.htm directly.)

[Adrian Durand]

Hi Lisa,

Thanks for the response. I've created the project, and the CSH works fine from the application, apart from the fact that I can't seem to display the frame to allow use of the TOC etc.

I've tried searching the Help system, but cannot find anywhere that refers to using the URL or javascript, except where developers are involved.
Is there any chance you could please point me in the right direction for the topic in the Help system.

Many Thanks

Adrian

[LTinker68]

Follow this path in the help --> Features > Output (Distributing) > Connecting WebHelp to Applications > Connecting WebHelp - Developers

Scroll down to the section on using a URL. My guess is that you didn't make the call using the _CSH version of the help frameset (e.g., default_CSH.htm). Or if you copied the output to a different location you didn't also copy the _CSH.htm and _Left.htm versions of the frameset file, which are required for CSH calls.

[Adrian Durand]

Hi Lisa,

I've found the relevant section, and I think I've now identified the problem:

The calls to the Help system are made without the use of a Header or Alias file.
As I stated previously, I have had to structure the Help structure to match the application structure, so when the calls are made, all of the folders / files match the call made by the application.

I'll have to ask if one of our developers can create a script to insert into each page to force the load of the default_csh when the page is called.

ManyThanks

Adrian

[Adrian Durand]

Hi All,

Just a brief update,

The developers found a solution by using the following call (hardcoded within the application):

://help/folder/default_csh.htm#app/module/page.htm

Many thanks for the help and suggestions

Adrian