Installation Package Not Found error

[derek_warren]

Here's the sequence of events that led to the problem:

1. Launch Flare (or X-Edit, as this same has shown up there, as well).
2. A "fatal" error that prevents launch:

madcap-crash2.png

This error occurred for me after two or three weeks of initial use.

3. Uninstall and reinstall Flare (or X-Edit).
4. Launch again and you get this (see screenshot):

madcap-crash1.png

5. The app can take up to 2 minutes to load...very frustrating.


The issue: Somehow, my shortcuts got corrupted. Ironically, the initial error message gave the first clue.

The resolution:

1. Delete your Flare/X-Edit desktop, Start menu and quick launch shortcuts.
2. Navigate to the actual EXE for the app and re-create your shortcuts (e.g. right-click and drag the EXE file to the desktop and select Create Shortcut).


After doing this...and thanks to one of our internal support desk experts...Flare opens lightening fast.

[LTinker68]

I've never had that problem, even when I've installed another version of Flare on the same computer where another version resided. If you had the beta version of 5 then you might have had a problem, because I think you were supposed to uninstall beta v5 before installing release v5, although I could be remembering that incorrectly.

[derek_warren]

Actually, this issue was experienced by four employees running Flare V5, each of us having uninstalled V4 before installing V5 (the released version, not the beta; I don't think any of us were running beta as we were using V4). Two other employees had the same experience running MadCap X-Edit.

It could very well have something to do with our environment, but that would require an effort greater than I can commit to (<: I can say (guessing) that it could have something to do with anti-virus software rolled out by our IT staff. Or perhaps something to do with "version" of Windows XP SP3 and/or .NET.

So for those who happen upon this odd bug, now you know what to do.

[RamonS]

I squarely blame the miserable Windows Installer. MadCap, when do you give Flare a real installer that works?

[Madcap Guru]

IF you download Flare v5 again and try does he problem still happen?