Topic Content Not Displaying in Output
Topic Content Not Displaying in Output
So, I compile in both Webhelp and HTML help formats. In both, there are some topics where the topic content does not display, but the footer does. I have tried recreating the topics, and they will display but at some point while adding/updating links to and from the topic, it reverts to not displaying.
Re: Topic Content Not Displaying in Output
I'd maybe open the topics in the Internal Text Editor and see if there is a display: hidden property set inline on the body tag. Or see if there's a DIV enclosing everything and that's set to be hidden.
If it's not that, are the problems only with topics using a specific masterpage, or do some topics with that masterpage work while others don't?
Do the problem topics have snippets in them, and if so, is that snippet or contents of the snippet conditionalized out of the output? Likewise, if there aren't snippets in the topics, were the contents of the topics conditionalized?
If it's not that, are the problems only with topics using a specific masterpage, or do some topics with that masterpage work while others don't?
Do the problem topics have snippets in them, and if so, is that snippet or contents of the snippet conditionalized out of the output? Likewise, if there aren't snippets in the topics, were the contents of the topics conditionalized?
Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.
Re: Topic Content Not Displaying in Output
All topics use the same Masterpage, style sheet, etc. All topics use the same snippet. Some appear correctly and some don't. So, now use see my delima LOL 
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doc_guy
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Re: Topic Content Not Displaying in Output
Are you using conditions in your project?
Re: Topic Content Not Displaying in Output
The only conditional tag is on one specific topic that is not ready to be released yet. All of our content is published for online.
Re: Topic Content Not Displaying in Output
Did you open the topics in the Internal Text Editor to see if there was any inline formatting on the body tag or div or paragraph tags in that topic? Specifically, any inline styles that set the tags to be hidden. Or to set the content to a color that's the same as your background (e.g., white text on a white background). Or set a height on the body or html tags of 0px.
Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.
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doc_guy
- Propellus Maximus
- Posts: 1979
- Joined: Tue Nov 28, 2006 11:18 am
- Location: Crossroads of the West
- Contact:
Re: Topic Content Not Displaying in Output
When you publish the target, look at the source code of the page and see if the source code contains the missing information. That will help us troubleshoot the problem.
Re: Topic Content Not Displaying in Output
Here is the source code of one of the topics that does not display... it appears that the text is not in the source.
<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" MadCap:disableMasterStylesheet="true" MadCap:tocPath="Administrator's Guide|Application Setup|Workflow/Process Automation|Email Form Processing" MadCap:PathToHelpSystem="../../" MadCap:SearchType="Stem">
<head><title>Email Forms Administration Overview</title>
<link href="../SkinSupport/MadCap.css" rel="stylesheet" />
<link href="../Resources/Stylesheets/Astute.css" rel="stylesheet" />
<script src="../SkinSupport/MadCapEffectsMenu.js">
</script>
<script src="../SkinSupport/MadCapEffects.js">
</script>
<script src="../SkinSupport/MadCapUtilities.js">
</script>
<script src="../SkinSupport/MadCapBody.js">
</script>
<script src="../SkinSupport/MadCapHighlighter.js">
</script>
</head>
<body>
<MadCap:bodyProxy />
<hr width="100%" size="0" align="center" />
<h6 style="text-align: right;color: #696969;font-size: ;">Astute Solutions<br />2400 Corporate Exchange Drive<br />Suite 150<br />Columbus, Ohio 43231<br />Tel 614-508-6100</h6>
<h6 style="text-align: right;color: #696969;font-size: ;"><a href="http://www.astutesolutions.com/">www.as ... ons.com</a>
</h6>
<hr width="100%" size="0" align="center" />
<script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js">
</script>
</body>
</html>
<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" MadCap:disableMasterStylesheet="true" MadCap:tocPath="Administrator's Guide|Application Setup|Workflow/Process Automation|Email Form Processing" MadCap:PathToHelpSystem="../../" MadCap:SearchType="Stem">
<head><title>Email Forms Administration Overview</title>
<link href="../SkinSupport/MadCap.css" rel="stylesheet" />
<link href="../Resources/Stylesheets/Astute.css" rel="stylesheet" />
<script src="../SkinSupport/MadCapEffectsMenu.js">
</script>
<script src="../SkinSupport/MadCapEffects.js">
</script>
<script src="../SkinSupport/MadCapUtilities.js">
</script>
<script src="../SkinSupport/MadCapBody.js">
</script>
<script src="../SkinSupport/MadCapHighlighter.js">
</script>
</head>
<body>
<MadCap:bodyProxy />
<hr width="100%" size="0" align="center" />
<h6 style="text-align: right;color: #696969;font-size: ;">Astute Solutions<br />2400 Corporate Exchange Drive<br />Suite 150<br />Columbus, Ohio 43231<br />Tel 614-508-6100</h6>
<h6 style="text-align: right;color: #696969;font-size: ;"><a href="http://www.astutesolutions.com/">www.as ... ons.com</a>
</h6>
<hr width="100%" size="0" align="center" />
<script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js">
</script>
</body>
</html>
Re: Topic Content Not Displaying in Output
BTW, I did upgrade to Flare V5 last week to see if that helped with the issue. Still have the same output.
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doc_guy
- Propellus Maximus
- Posts: 1979
- Joined: Tue Nov 28, 2006 11:18 am
- Location: Crossroads of the West
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Re: Topic Content Not Displaying in Output
So it is an issue with either conditions, or something in the compiler. You may need to open a support case with MadCap so they can take a look at the issue and see if they can reproduce.
Do you have the same trouble if you install Flare on another machine and build the project? (Trying to identify if it is a project issue or a local computer issue.)
Do you have the same trouble if you install Flare on another machine and build the project? (Trying to identify if it is a project issue or a local computer issue.)
Re: Topic Content Not Displaying in Output
I don't know as though the size="0" on the hr tag is a problem, but remove that attribute from both instances, just in case.jossch wrote:<hr width="100%" size="0" align="center" />
<h6 style="text-align: right;color: #696969;font-size: ;">Astute Solutions<br />2400 Corporate Exchange Drive<br />Suite 150<br />Columbus, Ohio 43231<br />Tel 614-508-6100</h6>
<h6 style="text-align: right;color: #696969;font-size: ;"><a href="http://www.astutesolutions.com/">www.as ... ons.com</a>
</h6>
<hr width="100%" size="0" align="center" />
For some reason you have a lot of inline formatting on your h6 tags. You should really put that formatting into the base h6 tag or create a custom h6 class if those inline styles are different from your base h6 tag. However, the fact that you don't specify the font-size in those inline tags may be causing your problems. You can't have a null value. I'm surprised Flare didn't throw up a warning to you. I would think it would use the default size if one wasn't specified, but the fact that you have a null (blank) value specified may be causing problems. Try removing all that inline formatting, or at the very least, remove the empty font-size attribute or specify a value for that attribute. Then rebuild and see if that fixes the problem.
Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.