Flare crashes after a few imports/folder moves.

[jaredgreen139]

I can get through 4-5 imports and the Flare will lock up with the error that is attached. The text below is what is in the details.

After the crash i have to wait about 10-15 minutes before i can get back into it due to the error also attached which is killing productivity.

Is there a fix for the crashing and/or a quicker and better way to get back into it to continue working?


ERROR: at System.Data.SQLite.SQLite3.Prepare(SQLiteConnection cnn, String strSql, SQLiteStatement previous, UInt32 timeoutMS, String& strRemain)
at System.Data.SQLite.SQLiteCommand.BuildNextCommand()
at System.Data.SQLite.SQLiteCommand.GetStatement(Int32 index)
at System.Data.SQLite.SQLiteDataReader.NextResult()
at System.Data.SQLite.SQLiteDataReader..ctor(SQLiteCommand cmd, CommandBehavior behave)
at System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.SQLite.SQLiteCommand.ExecuteDbDataReader(CommandBehavior behavior)
at System.Data.Common.DbCommand.ExecuteReader()
at B3.ContentAnalyzerKit.ContentDatabaseWrapper.CleanupDeletedFolder(IUrl folder)
at B3.ContentAnalyzerKit.ContentDatabaseWrapper.OnFileSystemChangedOutside(Object source, FileSystemEventArgs e, FilesystemEntityType fseType)
at B3.ContentAnalyzerKit.ContentDatabaseWrapper.OnFileSystemChangedOutsideDirectory(Object source, FileSystemEventArgs e)
at System.IO.FileSystemWatcher.OnDeleted(FileSystemEventArgs e)
at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32 action, String name)
at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

[paintedturtle]

I can get through 4-5 imports and the Flare will lock up with the error that is attached. The text below is what is in the details.

After the crash i have to wait about 10-15 minutes before i can get back into it due to the error also attached which is killing productivity.

Is there a fix for the crashing and/or a quicker and better way to get back into it to continue working?

That's definitely worth a call to MadCap technical support--they are super helpful and it's not a long wait.

[Paulie]

That's definitely worth a call to MadCap technical support--they are super helpful and it's not a long wait.

I agree. From what I can see, it looks like an error is occurring when Flare attempts to update the SQLite database used by Analyzer/Flare reporting.

[jaredgreen139]

Ok will do thanks!
sorry for silly question i looked (briefly) and was not able to track down a solid number to try... Would you know what it is or where to find it. (trying to avoid run around)

[NorthEast]

Ok will do thanks!
sorry for silly question i looked (briefly) and was not able to track down a solid number to try... Would you know what it is or where to find it. (trying to avoid run around)

You need a maintenance plan to contact support - email is free on all plans, but you can only phone on silver/bronze.
http://www.madcapsoftware.com/support/c ... tions.aspx

If you don't have maintenance, just try reporting it as a bug (Help > Report a bug).

[jaredgreen139]

***AN FYI ****
Mad cap instructed on how to fix the problem. Turns out that the issues with locking/crashing was due to the tile (there for links) having apostrophes in them and that not playing nice with SQL lite. I tested with and with out a couple times and seems to been the resolve.
thanks everyone!