Tooltip appearance in Flare 2019R2 output

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Valiant
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Posts: 65
Joined: Wed Sep 26, 2007 5:14 am

Tooltip appearance in Flare 2019R2 output

Post by Valiant »

If I generate my HTML5 project in Flare 2019 R2, the tooltip ends up in smaller text and under the cursor.
If I generate the same HTML5 project in Flare 2018 R2, the tooltip shows properly. Looking back, it must have been OK in the earlier version of Flare 2019.
Flare 2018 R2 output:
Flare2018tip.jpg
Flare 2019 R2 output:
Flare2019tip.jpg
I'm going to submit this to Flare as a bug too. I didn't create our stylesheets or skins so I'm hoping they can figure this out without me have to make changes there.
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Valiant
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Posts: 65
Joined: Wed Sep 26, 2007 5:14 am

Re: Tooltip appearance in Flare 2019R2 output

Post by Valiant »

I'm also noticing improper behavior in the language pop-up too. In the 2019 output, it is cropped. In 2018 the whole window displays.
Flare 2018 output:
languages2018.png
Flare 2019 output:
languages2019.png
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Valiant
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Posts: 65
Joined: Wed Sep 26, 2007 5:14 am

Re: Tooltip appearance in Flare 2019R2 output

Post by Valiant »

Still no update for this issue.
I haven't heard from MadCap support, but our organization sometimes blocks replies from them.
Beaver
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Joined: Fri Mar 10, 2017 4:09 am

Re: Tooltip appearance in Flare 2019R2 output

Post by Beaver »

Tool tip appears right in Flare 2019r2 in our project.
Note: I have one language.
Valiant
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Posts: 65
Joined: Wed Sep 26, 2007 5:14 am

Re: Tooltip appearance in Flare 2019R2 output

Post by Valiant »

Flare has confirmed the Tool Tip issue as a bug.
I have sent a sample translated project for the investigation of the second issue.

I think I'm going to roll back to the original Flare 2019 version for now, and skip the R2.
Valiant
Propeller Head
Posts: 65
Joined: Wed Sep 26, 2007 5:14 am

Re: Tooltip appearance in Flare 2019R2 output

Post by Valiant »

Between these two issues and this one:
viewtopic.php?f=9&t=32054
I've rolled back to Flare 2019 after uninstalling 2019 R2.
Valiant
Propeller Head
Posts: 65
Joined: Wed Sep 26, 2007 5:14 am

Re: Tooltip appearance in Flare 2019R2 output

Post by Valiant »

I had some time to test, so I installed the December release of 2019r2. Unfortunately the same issues exist and I had to again roll back to the first Flare 2019 release. I've opened a new support case since neither of my original problems have been addressed.
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Valiant
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Posts: 65
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Re: Tooltip appearance in Flare 2019R2 output

Post by Valiant »

Second issue I am still seeing
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Valiant
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Posts: 65
Joined: Wed Sep 26, 2007 5:14 am

Re: Tooltip appearance in Flare 2019R2 output

Post by Valiant »

I have to say I've been pretty disappointed with Flare 2019 R2.
I've been working with support but still don't have these issues fully resolved.

2019R2 obviously changed something in the way Flare displayed the tooltip and language selection lists.
Based on support's input I've been altering the CSS in an attempt to restore the previous font size formatting, but so far I can't generate an acceptable output with Flare 2019R2 due to the tooltip text ending up behind the cursor and the language list being cut off at the bottom of the screen.
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