Runtime Error Message

[FranE]

Hi! I am using MadCap Flare 2.5.2 to produce .chm output.

I inserted a hyperlink into my project. When I click the hyperlink, I see the following error message.

Runtime_Error.png

I used CTRL C and CTRL V to copy the hyperlink so I wouldn't omit anything.

How do I find out if this is a MadCap Flare error message or a Windows error message?

How do I resolve this error?

Thanks,

Fran

[LTinker68]

I had the same type of error recently, but it was because I was using a more advanced hyperlink structure and I had left out the closing parenthesis. If you're familiar with HTML, you could open the topic in the Internal Text Editor or Notepad and look at the <a href> tag to see if there's anything structurally wrong with it.

Or just delete the hyperlink and try it again.

[FranE]

Hi, Lisa!

Thanks for your fast response.

I have three separate hyperlinks in my topic. Two of the hyperlinks work.

When I click the third hyperlink, the runtime error message displays.

I deleted the third hyperlink and then re-inserted the third hyperlink. Same error message.

I have opened up the topic with the Internal Text Editor - everything looks good. I don't see any missing items.

Any other ideas???

Thanks,

Fran

[LTinker68]

How are you inserting the hyperlink? Are you selecting text first and then clicking the hyperlink icon? Or are you positioning the cursor where you want the hyperlink to appear, clicking the hyperlink icon, then entering the destination and the clickable text? If it's the second option, then maybe you're inadvertently positioning the cursor inside a tag. If you type the text first, then select the text and click the hyperlink icon, does that work?

Also, are you linking to something inside the project, or linking to something external?

[FranE]

Hi, Lisa!

I am selecting text first and then clicking the hyperlink button.

I am linking to a company website that is outside of my project. I have already checked to see if the address that I had been linking to has changed. The address is the same.

Thanks for your suggestions - I really appreciate your time and your expertise!


Thanks,

Fran

[LTinker68]

Can you open the topic in the Internal Text Editor and copy-and-paste the entire line or paragraph that contains the troublesome hyperlink? Hopefully it's a URL you can mention here. I'll see if I get the same problem.

[FranE]

Lisa,

Hi! I really appreciate your offer to look at the hyperlink info in the Internal Text Editor.

The hyperlink goes to our company intranet and I can not post it - I really do appreciate your offer to help - but I cannot take you up on your offer.

Thank you so very much!

Fran

[LTinker68]

Try linking it to a public website, like MadCap's site, and see if you get the same error. If you do, then post the code.

[FranE]

Hi, Lisa!

Brilliant idea!

I followed your advice and I linked to the MadCap site and the link works - there has to be something wrong with the company intranet address that I am linking to.

Thank you for pointing me in the right direction!!


Thanks,

Fran