Search not working in compiled HTML Help

[heffevuna]

I think I've included all the steps to include Search in the compiled help file, but when I search for any word, it pops up with the message No topics found. It looks like it briefly starts to search, but the message appears quickly. When I look through the build log, I see that there is no line that says a full text search database has been built. I remember that being included when I ran a build in RoboHelp (this project was originally in RoboHelp).

Here's what I've done:

All topics have the box selected to include in full text search (though it says this does not apply to HTML Help).

I have enabled search in the skin.

I have associated the skin with the target.

What could be happening?

Thanks for your help on this.

[LTinker68]

See if this KB article is applicable --> http://kb.madcapsoftware.com/default_CSH.htm#OUTH1003F

[heffevuna]

Yep. That did it! Thank you!

[Madcap Guru]

One of my favorite tech notes.. and one of the most popular

[smflareuser]

We have multiple users in the Field (with laptops) who will pull the application and OLH up. Will they need to do this individually?

----------------
Solution:
This maybe caused by the ITCC.DLL not being registered on your system. Or caused by installing Microsoft HTML Help Workshop. Windows normally will register this DLL by default.....

Navigate to the following location

C:\Program Files\MadCap Software\MadCap Flare\Flare.app\Resources\Bin.....---------------

[LTinker68]

They might. Note that this is a Windows issue, not a Flare issue.

[madcampus1]

We just had the same issue in June! Yes, you need to re-register that DLL! THen recompile the Help!

[Andrew]

We have multiple users in the Field (with laptops) who will pull the application and OLH up. Will they need to do this individually?

----------------
Solution:
This maybe caused by the ITCC.DLL not being registered on your system. Or caused by installing Microsoft HTML Help Workshop. Windows normally will register this DLL by default.....

Navigate to the following location

C:\Program Files\MadCap Software\MadCap Flare\Flare.app\Resources\Bin.....---------------

Only the computers that generate help need to do this. The problem is on the compiling side, not the viewing side.

[LTinker68]

Oh, well, then maybe it is a Flare issue, or a Windows and Flare issue.

[RamonS]

I think it is more a help compiler issue, which is coming from Microsoft. Flare passes the project file and the HTML topic files to the proprietary Microsoft CHM compiler. My assumption is that if the specific DLL is not or not properly registered that the search function fails. The only thing that Flare could do is check if the DLL is registered, which would cover some cases, but not all. I've come across plenty of DLLs that were registered alright, but still didn't work.

[Andrew]

Oh, well, then maybe it is a Flare issue, or a Windows and Flare issue.

Wasn't trying to point to either as the problem -- I have no idea which it is. I've had this problem, however, so I knew the solution. Experience is a good teacher.

[smflareuser]

Worked perfectly after ADMIN re-registered the DLL (It didn't work when I tried--apparently didn't have the appropriate rights). I recompiled the Help and everything is fine here.